Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 633 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 572 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 540 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 534 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 362 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 257 reviews)); "Lack of company vision and poor leadership" ((in 100 reviews)); "No career opportunities in Zagreb" ((in 68 reviews)); "• Blatant Favoritism within the office" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Apr 15, 2025

Good work life balance, coporate vibe

Data scientist

Recommend

CEO approval

Business Outlook

Pros

Very good work life balance. Diverse culture.

Cons

Sometimes it is hard to get things done.

Booking.com Response

We are glad to hear that you appreciate the diverse culture at Booking.com in Amsterdam and that you are able to maintain a very good balance between your work activities and personal life. It is important to us that our people can get work done in an efficient manner; it is regrettable that this is not always the case for you. Your feedback will be noted, but if you would like to further discuss this, we kindly recommend scheduling a meeting with your manager or HR representative. Thank you for saying a few words about your experience so far. This is valuable to us. We wish you all the best with your career at our company. The Booking.com team

4.0

Apr 14, 2025

Great Culture and Team Spirit, but Limited Career Advancement

Customer service specialist

Recommend

CEO approval

Business Outlook

Pros

Young, open-minded, and collaborative team — easy to communicate and work with Inclusive and vibrant work culture Well-established guidelines and clear processes to follow Supportive peers and generally positive team dynamics

Cons

Career progression is quite limited Few internal opportunities for promotion or Ωole changes Growth can feel stagnant for those seeking long-term advancement

Booking.com Response

Thank you for writing this review. We appreciate it that you have decided to look back on the time you have worked for our company in Shanghai. It is good to hear that you worked in a collaborative and supportive team and that you found the processes and guidelines clear and well-established. We of course regret that your experience has not been as rewarding as you had hoped in terms of career progression, as we believe in creating a workplace with many opportunities to grow and develop. Your feedback is valuable to us and has been noted. We wish you all the best with everything you do next. The Booking.com team

4.0

Apr 14, 2025

Review of job

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Nice to work and no bad upper managament

Cons

Bad cuztomers ruin the mood ofcourze

Booking.com Response

Thank you for the review. It is good to hear that you have enjoyed working for our company in Warsaw and that you appreciated our upper management. Your feedback on the compensation offered is very welcome and has been noted. We wish you all the best in your next adventure. The Booking.com team

Viewing 337 - 339 of 7,594 Reviews

Jobs at Booking.com

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

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Account Manager - Hamburg

Hamburg

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Account Manager - Berlin

Berlin

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Account Manager - Frankfurt

Frankfurt am Main

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