Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (726) , Customer Service Representative (492) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (161) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 640 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 568 reviews)); "Great colleagues and a company that strives to keep the satisfaction of employees" ((in 534 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 533 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 360 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"The HR people don't do heir work; the management is poor and thinking of retirement." ((in 483 reviews)); "Bad managers are very bad" ((in 257 reviews)); "Lack of company vision and poor leadership" ((in 103 reviews)); "Career opportunities are limited once you’re lower career level" ((in 70 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

What are the top reviewed Booking.com locations?

Berlin , München , Düsseldorf , Frankfurt am Main , Hamburg

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Booking.com

Part of Booking Holdings

Booking.com reviews

4.1

80% would recommend to a friend

(7,594 total reviews)

Glenn Fogel

70% approve of CEO

67% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.2

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Career opportunities

3.4

Senior management

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Apr 19, 2025

Safe

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Money is not good for me

Cons

Management sucks no feedback at all

Booking.com Response

Thank you for saying a few words about the 4 plus years you have been working for our company in Chicago Lawn. We regret to hear that your experience, with our management in particular, has not been positive. In a period of growth and change, we are doing our best to provide our management team with the right tools for continuous improvement. Your comments, also regarding the compensation offered, are noted. If you have any specific concerns that you would like to discuss in more detail, now or in the future, then we would kindly recommend scheduling a meeting with your manager or HR representative. Thank you again for the review. Wishing you all the best from this point forward. The Booking.com team

1.0

Apr 18, 2025

Stagnation, Toxicity, and Lack of Opportunities

Data scientist

Recommend

CEO approval

Business Outlook

Pros

Some good people genuinely trying to make a difference. Decent benefits and hybrid work policy.

Cons

Career Progression is Effectively Frozen: Promotions have become rare to nonexistent, with leadership quietly shelving development plans. Internal mobility is heavily restricted — no matter how qualified or motivated you are, you’re likely to be told to “wait” indefinitely. Toxic Management Culture: Feedback is rarely acted on, and decisions are often driven by internal politics rather than merit. Management can be dismissive, especially when employees raise valid concerns about growth, structure, or fairness. High performers are either leaving or quietly disengaging. There’s a noticeable morale decline, and most people are just “coasting” until they find their next job.

3.0

Apr 15, 2025

Average

Account executive

Recommend

CEO approval

Business Outlook

Pros

Company power, relatively easier to negotiate with partners

Cons

Compensation is below average, hard to advance

Booking.com Response

Thank you for reflecting on the time you have worked at Booking.com. We appreciate it. It is regrettable to hear that your experience could have been better and that especially the compensation offered and the options for career advancement did not meet your expectations. We are committed to providing our people with a rewarding journey. Therefore, your feedback is valuable to us and will be noted. We wish you all the best for the future: may your path be filled with exciting new opportunities. The Booking.com team

Viewing 334 - 336 of 7,594 Reviews

Jobs at Booking.com

Localisation Lead - Bulgarian, Estonian, Latvian & Lithuanian

Berlin

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Account Manager - Hamburg

Hamburg

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Account Manager - Berlin

Berlin

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Account Manager - Frankfurt

Frankfurt am Main

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