Great Culture and Team Spirit, but Limited Career Advancement - Customer Service Specialist Booking.com Employee Review

4.0
Apr 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Young, open-minded, and collaborative team — easy to communicate and work with Inclusive and vibrant work culture Well-established guidelines and clear processes to follow Supportive peers and generally positive team dynamics

Cons

Career progression is quite limited Few internal opportunities for promotion or Ωole changes Growth can feel stagnant for those seeking long-term advancement

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Booking.com Response
1y
Thank you for writing this review. We appreciate it that you have decided to look back on the time you have worked for our company in Shanghai. It is good to hear that you worked in a collaborative and supportive team and that you found the processes and guidelines clear and well-established. We of course regret that your experience has not been as rewarding as you had hoped in terms of career progression, as we believe in creating a workplace with many opportunities to grow and develop. Your feedback is valuable to us and has been noted. We wish you all the best with everything you do next. The Booking.com team

Explore other reviews about Booking.com

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, definitely recommend if looking for start up

Cons

No cons all pros only

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Booking.com Response
2w
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The team had a fun environment.

Cons

You have to deal with tough customers.

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