Is ADP a good company to work for as a Client Support Representative?

Client Support Representative professionals working at ADP have rated their employer with 3.3 out of 5 stars in 351 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Representative interview questions at ADP .

Does ADP pay Client Support Representative employees well?

Client Support Representative professionals rate their compensation and benefits at ADP with 3.2 out of 5 stars based on 351 anonymously submitted employee reviews. This is 9% worse than the company average rating for salary and benefits. Find out more about Client Support Representative salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1643 reviews)); "Flexible and good work life balance" ((in 1433 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1070 reviews)); "Very flexible and good pay" ((in 756 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 829 reviews)); "Some managers are bad apples but not all" ((in 478 reviews)); "low salary and very influenced" ((in 476 reviews)); "Poor upper management." ((in 154 reviews)); "Can be stressful and long hours" ((in 148 reviews))

ADP Client Support Representative reviews

3.3

46% would recommend to a friend

(351 total reviews)

Maria Black

50% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (351 reviews)

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Client Support Representative employees have rated ADP with 3.3 out of 5 stars, based on 351 company reviews on Glassdoor. This indicates that most Client Support Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Representative professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

351 reviews

2.0

Jan 17, 2010

A complete mask

Account manager

Recommend

CEO approval

Business Outlook

Pros

Employees are wonderful. Very hard working and dedicated. Very casual dress at work. Technology was exceptional

Cons

Senior leaderhsip does not listen to employees. Two years of similar feedback and no change. Turnover has increased dramatically due to the intensity of the jobs. They cannot afford the resources that are needed to deliver their solutions, so the salaried employees are forced to work an absurd amount of hours. Compensation for higher-level positions, such as Client Relationship Managers and Account Managers are not systematic. No rhyme or reason why one person makes in the 50's and others are in the 100's. President of the company rules with fear.

3.0

Dec 10, 2009

Average place to work when it's a big company

Account manager

Recommend

CEO approval

Business Outlook

Pros

ADP's financials are such that there is fairly good job security.

Cons

Service to customers is good - not great. Products are good - not great. Long time to fix situations. Jammed management so not much room to grow. Sales leadership is poor at division level - at NAS and field level it is great.

2.0

Oct 6, 2009

Call Center Rep I

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great company to work for. One of only a few AAA rated companies, so you know you are working for not only an industry leader, but rather one of the best companies in America.

Cons

Way too repetitive. You take the same type of calls all day long. If you don't want to take 85 calls a day and ask the same 10 questions over and over again, this job isn't for you.

Viewing 346 - 348 of 351 Reviews

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ADP Client Support Representative reviews

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A complete mask

Average place to work when it's a big company

Call Center Rep I

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