ADP Client Support Associate reviews

3.2

42% would recommend to a friend

(398 total reviews)
avatar

Maria Black

50% approve of CEO

45% positive business outlook

Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

398 reviews
3.0
Oct 20, 2019

Account Manager model

Recommend
CEO approval
Business Outlook

Pros

The people. Young vibrant culture

Cons

Higher ups. Basically have to kiss their butts to be promoted or really liked. Upper management has no clue how over worked their employees are. The AM role is ridiculously stressful and there are not enough hours in a day to get everything done. to many clients for one person.

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ADP Response
6y
Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees are treated fairly and work in a professional environment. We appreciate your feedback and advice and would welcome the opportunity to learn more. If you would like to share additional information so that we can look into it, please contact our Associate Relations team at hr.associate.relations@adp.com.
1.0
Sep 26, 2019
Recommend
CEO approval
Business Outlook

Pros

There was nothing good at working at ADP. Quitting was the best decision I ever made.

Cons

They don't care about employee mental health. They don't care about quality. Their only concern was the quantity of calls you took. Also, scheduled bathroom breaks aren't good for anyone.

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ADP Response
6y
Thank you for bringing these situations to our attention and we are sorry to hear about this experience. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. Your feedback is valuable and we welcome the opportunity to learn more. If you would like to share additional information so that we can look into this, please contact our Associate Relations team at hr.associate.relations@adp.com.
1.0
Sep 20, 2019
Recommend
CEO approval
Business Outlook

Pros

Great people and the company TRIES to make it employee-oriented.

Cons

As a new hire, ADP looks like a fairytale of a company to join. You get snacks at work, decent benefits and their marketing is fantastic at making them look like a modern and work-life balanced company. Plot twist: they aren’t. I worked here for a year and it was thankless work most of the time, training doesn’t prepare you as well as it should have and work life balance is nonexistent. Managers don’t seem to know how to properly track vacation balances and can be inaccessible. Management overall is a mess. They also said we’d get incentives for writing Glassdoor reviews last year and never followed through on the incentive. HUGE RED FLAG: When I left the company, I was expecting one last paycheck for a full period I worked. I did not get paid because they kept my paycheck to reconcile the upfront paycheck we all receive as new hires. Taking back the money is fine, the problem is that they did not disclose this to me and there is a very gray area in that regard. It’s shady and reflects poorly on the company and justifies my reasons for leaving. This was also done to others I know who left, not to mention one of my peers who was made to pay back vacation time that her manager said she had available and approved, but turned out to be wrong on the manager’s part.

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ADP Response
6y
Hello and thank you for providing insight into your experience working at ADP. We encourage honest, authentic reviews. We do not condone offering incentives for reviews. Any and all ADP-sanctioned communications in regards to reviews are delivered in strict accordance with the Glassdoor terms of service and pre-approved directly by Glassdoor. Please email us directly at ADP_Talent_community@adp.com if you believe there has been a violation of our policy. If you would like to share additional information about the working experience that you have described so that we can look into it, please contact our Associate Relations team at hr.associate.relations@adp.com
Viewing 313 - 315 of 398 Reviews

Glassdoor has 24,913 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.