Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 398 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

42% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (220)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1639 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1429 reviews)); "Good work life balance and learning" ((in 1428 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1056 reviews)); "Very flexible and good pay" ((in 765 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 837 reviews)); "Some managers are bad apples but not all" ((in 485 reviews)); "low salary and very influenced" ((in 484 reviews)); "Poor upper management." ((in 160 reviews)); "Can be stressful and long hours" ((in 144 reviews))

ADP Client Support Associate reviews

3.2

42% would recommend to a friend

(398 total reviews)

Maria Black

50% approve of CEO

45% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

398 reviews

1.0

Aug 13, 2019

No loyalty to their EE’s

Account manager

Recommend

CEO approval

Business Outlook

Pros

When we had good upper ups managing- things were good.

Cons

When they got rid of “qualified” VP’s, directors, and managers to either early retirement and layoffs- things went down the hill.

ADP Response

6y

Thank you for the assessment of ADP. Your tenure with us is appreciated, and your insights are valued. We appreciate you taking the time to invest in writing this review and will share your feedback with our HR leadership, so we can better improve our current process and associate experience.

3.0

Aug 8, 2019

Management is not honest

Client support associate

Recommend

CEO approval

Business Outlook

Pros

Overtime, Clean work environment, good trainings,

Cons

Lots of empty promises, high turnover, favoritism, micromanaging

ADP Response

6y

Thank you for sharing your insights with us on Glassdoor and are sorry to hear about your disappointing experience. We welcome the opportunity to learn more. If you would like to share additional information so that we can look into it, please contact us at hr.associate.relations@adp.com.

2.0

Jul 30, 2019

Lack of Direction

Account manager

Recommend

CEO approval

Business Outlook

Pros

Big Company and Good Coworkers

Cons

Lack of direction and lay off of experienced talent and knowledge has led to unhappy clients

ADP Response

6y

We appreciate the insights you have provided into working at ADP and are sorry to hear about your negative experience. Your review helps us to improve our overall processes, and we appreciate your opinions.

Viewing 316 - 318 of 398 Reviews

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ADP

ADP Client Support Associate reviews

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No loyalty to their EE’s

Management is not honest

Lack of Direction

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