Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.1 out of 5 stars based on 398 anonymously submitted employee reviews. This is 12.1% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

42% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (387) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1648 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1430 reviews)); "Flexible and good work life balance" ((in 1428 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1071 reviews)); "Very flexible and good pay" ((in 756 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 822 reviews)); "Some managers are bad apples but not all" ((in 486 reviews)); "low salary and very influenced" ((in 458 reviews)); "Poor upper management." ((in 153 reviews)); "Hours are long and unflexible" ((in 149 reviews))

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ADP

ADP Client Support Associate reviews

3.2

42% would recommend to a friend

(398 total reviews)

Maria Black

50% approve of CEO

45% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Career opportunities

3.1

Compensation and benefits

3.0

Senior management

2.7

Work/Life balance

Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

398 reviews

3.0

Jul 14, 2020

Good learning opportunitues

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great start for someone right out of school looking to gain more experience

Cons

Stressful work environment High call volume Escalated clients Management did not provide much time for you to catch up on work

ADP Response

We appreciate the review and rating. We value the time you spent at ADP and the insights you have shared about this experience. We will share your feedback so that we can improve our experiences for associates.

5.0

Jul 8, 2020

Awesome

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great chance to develop your career.

Cons

Give more location independence please

ADP Response

Thank you for sharing your ADP experience with us on Glassdoor. We are happy to hear that you are enjoying your time with us and appreciate your positive insights into our career growth opportunities for associates.

2.0

Jun 22, 2020

Great resume builder, do a year then get out.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Worldwide recognition, good insurance, and okay pay.

Cons

Work-life balance is terrible. Management has no technical ability so they're essentially micro-managers. The technical assistance you receive can range from a 1-10, you'll quickly learn which "SSS" you can actually get support from and which ones do what feels like bare minimum. Working with other departments is worse then working with an escalated client. The company will often ask for your opinion but if it does not fall in line it'll be met with a swift rebuttal and any information you do provide doesn't get acted on. Now with Covid-19 the company is stripped back OT and expects you to be able to do the same amount of work within less of a time frame. I feel this company is a lot of lip service but not a ton of action. This is a company that preaches there social responsibility, sends a company wide e-mail about the importance of "Juneteenth" and has you come to work on MLK day.

ADP Response

Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees work in a professional environment. We welcome the opportunity to discuss this further and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at HR.Associate.Relations@adp.com

Viewing 304 - 306 of 398 Reviews

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ADP Client Support Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good learning opportunitues

Awesome

Great resume builder, do a year then get out.

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