Concentrix Customer Service Representative interview questions
based on 1K ratings - Updated Jul 3, 2026
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Concentrix interviews FAQs
Customer Service Representative applicants have rated the interview process at Concentrix with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 31 days.
Common stages of the interview process at Concentrix as a Customer Service Representative according to 2 Glassdoor interviews include:
Phone interview: 33%
Background check: 33%
Skills test: 33%
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Once received the CV, they will call the candidate in order to verify English skills, as he/she will be working in the English line and another language line (which would be the native language). After the call they will invite the candidate for written assessment, nothing difficult, just two paragraph, one in English and the other one in the native/second language. If candidate is successful, he will be invited for the oral interview. Usual customer service questions: give an example when you dealt with an irate customer....
I applied in-person. The process took 5 weeks. I interviewed at Concentrix (Cagayan de Oro) in May 2008
Interview
I could say that the hiring process itself was kinda strict or rigid, professional, shall I say Standard. All I did was just took the exam, gone through initial interviews, final interviews, soft skills training, rigid BPT training, simulation/hands on or live exams. Basically, I did not pass technically but was recommended to be part of the Customer Service Team as what the trainers observed of me.
That was a lucky day for me! ^_^
Interview questions [1]
Question 1
During Simulation/Live exam like I was assuming to be the agent and the "customer", our trainer had problem accessing the email. And I was like, I don't know what to say nor what port to open the email. That was the most difficult thing that happened to me.