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Hello, Thank you for taking the time to provide feedback about your experience at Global Savings Group. We’re glad to hear that you find the work simple and the atmosphere relaxed. However, we are concerned about the issues you’ve raised, including your feelings about the work environment and the treatment of unvaccinated employees. At GSG, we strive to create an inclusive and respectful workplace where all employees feel valued and supported, regardless of their vaccination status. We take those allegations very seriously. While we are currently unable to confirm the specifics of the situation you mentioned, we are committed to investigating these claims thoroughly and ensuring that our workplace policies on respect and inclusion are upheld. We understand the importance of fair treatment and are actively working to ensure all our employees have access to the same opportunities and a positive work environment. Our #UnitedbyDifferences value underscores our commitment to embracing diversity and ensuring a respectful and supportive workplace for everyone. If you have not done so already, we encourage you to reach out directly to our HR department or contact our Talent Attraction and Engagement team at tae.team@joingsg.com to discuss this matter confidentially. We take your concerns very seriously and want to ensure they are addressed properly. Thank you again for bringing this to our attention. Your feedback is crucial in helping us maintain a fair and respectful work environment. Warm regards, Your P&C Team

Hi, Thank you for sharing your comprehensive feedback on your time at GSG. We take your insights seriously, as they are crucial for our continuous growth and improvement. We recognize your concerns regarding the recent turnover in leadership within our product/tech department. Such changes, while challenging, are part of our broader strategy to optimize our structures and adapt to the evolving business landscape. We are committed to ensuring stability and fostering a vision that drives the company to new heights. This includes enhancing our leadership development programs and creating a more dynamic and visionary management approach. The challenges in project management, such as unmet deadlines and the lack of realistic roadmaps, are areas we are actively addressing. Our aim is to establish clearer, more achievable goals and improve communication across teams. This effort is aligned with our #MoveLearnChange value, emphasizing the importance of adaptability and continuous learning in our operations. Part of the business efforts is sharing with all of our colleagues the company's roadmap and OKRs for the coming months, in order to align them to the departments' and teams' specific goals, as well as to receive feedback to address any possible concerns. We understand that team cohesion can be a challenge, especially with members spread across various locations. We are working on better integrating our teams, ensuring regular and effective communication, and providing adequate resources for both virtual and physical team interactions. We believe that fostering strong team dynamics is essential for our collective success. Your point about the concentration of power and decision-making within a specific group at the top level is noted. We are working towards a more decentralized approach, ensuring fair opportunities for all our employees and promoting a culture where every voice is heard. This includes offering equitable chances for internal promotions and focusing on objective decision-making processes. Regarding the feedback on people managers and their involvement in organizational changes, we are taking steps to ensure that managers are more included in the decision-making processes. Our upcoming program for people managers, launching in Q1 of 2024, is designed to empower them with the necessary skills and knowledge to effectively lead their teams and contribute to strategic decisions. We also acknowledge your observations on the internal challenges versus the external perception of innovation. Bridging this gap is important to us, and we are striving to ensure that our internal practices genuinely reflect the innovative and forward-thinking image we present externally. Lastly, we understand the importance of a fair compensation structure and career progression. We are reviewing our compensation policies and career development pathways to ensure they are competitive and transparent. Our goal is to provide a work environment where every employee feels valued and has the opportunity to grow. Your advice to management is invaluable, and we assure you that it is a key part of our strategy for improvement. We are committed to creating a workplace where every employee can thrive and feel proud to be part of Global Savings Group. Warm regards, Your P&C Team