Does TUI Group pay their employees well?

According to anonymously submitted Glassdoor reviews, TUI Group employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at TUI Group. This rating has been stable over the past 12 months.

How satisfied are employees working at TUI Group?

70% of TUI Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TUI Group 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at TUI Group?

Cabin Crew (156) , Travel Advisor (98) , Travel Agent (84) , Customer Service Representative (71) , Travel Consultant (66) , Cabin Crew Member (47) , Manager (36) , Hotel Representative (33) , Product Manager (27) , Airport Representative (25) , Assistant Manager (20) , Senior Software Engineer (20) , Business Analyst (19) , Sales Representative (19) , Software Engineer (19)

What are the pros of working at TUI Group according to real employee reviews?

"Great people regionally and nationally" ((in 110 reviews)); "Great colleagues within the hangar to work it Good shift pattern to have summers off Good holiday benefits" ((in 108 reviews)); "Good benefits and stability of a very large company" ((in 87 reviews)); "Team itself is great." ((in 75 reviews)); "Great culture and hands on mentality" ((in 62 reviews))

What are the cons of working at TUI Group according to real employee reviews?

"Low salary and bonus scheme" ((in 133 reviews)); "Low pay and unhappy overall" ((in 103 reviews)); "Poor management and lack of concrete objectives, which jeopardise the success of sales and the stability of the team." ((in 101 reviews)); "Long hours and no lunch break is ever taken without being rushed back (if in a busy store like me)" ((in 74 reviews)); "Not much you can do if you have a bad team leader or a bad manager." ((in 36 reviews))

What are employees saying about TUI Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TUI Group layoffs and their outlook for job security at TUI Group in 2026.

What TUI Group locations have received the highest employee ratings?

Frankfurt am Main , Hannover , Hamburg

TUI Group reviews

3.7

70% would recommend to a friend

(1,989 total reviews)

Sebastian Ebel

69% approve of CEO

51% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.4

Compensation and benefits

3.4

Career opportunities

3.3

Senior management

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Feb 22, 2026

Flexible

Travel agent

Recommend

CEO approval

Business Outlook

Pros

Flexible, really good perks, get looked after

Cons

Low commission, pushed into sales, forceful with customers, more system focused than customer service

TUI Group Response

3mo

Thank you for your review! It’s great to hear you appreciated the flexibility, perks, and support from the team. We’re sorry to hear about your experience with commission, sales pressure, and system focus, and we appreciate your feedback as it helps us improve the experience for our colleagues. Best wishes from the TUI Employer Brand Social Media Team

2.0

Feb 18, 2026

Honest review

Travel advisor

Recommend

CEO approval

Business Outlook

Pros

Interesting job. Kind clients and good phone conversations, support and training.

Cons

Toxic work environment. Outdated equipment.

TUI Group Response

3mo

Thank you for your review! It’s great to hear you enjoyed the role, the clients, and the support and training provided. We’re sorry to hear about the work environment and equipment and appreciate your feedback, it helps us focus on improving the experience for everyone. Best wishes from the TUI Employer Brand Social Media Team

1.0

Feb 17, 2026

Tui Bene

Teamleader customer service

Recommend

CEO approval

Business Outlook

Pros

None anymore. Go on holidays rather than working for this company nowadays

Cons

Since becoming part of TUI Group, the company culture has changed noticeably. There appears to be less emphasis on staff empowerment and mutual respect than before, with a stronger focus on numbers and turnover. Additionally, a significant number of employees have left the company or had their positions discontinued, which has further impacted morale and the overall working environment.

TUI Group Response

3mo

Thank you for taking the time to share your experience with us, we appreciate your feedback regarding our company culture and staff morale. While growth and performance are important to ensure long-term sustainability, we firmly believe that success is built by our people. Maintaining a culture of empowerment, respect, and collaboration remains a priority for us. We are sorry this was not your experience. We value your input, as it helps us identify areas where we can improve the employee experience. TUI Employer Brand Social Media Team

Viewing 25 - 27 of 1,989 Reviews

Jobs at TUI Group

(Junior) Quality Manager (all gender)

Hamburg

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Hotel Operations Administrator (all gender)

Hamburg

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Logistics & Facility Office Manager (all gender)

Berlin

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Karrieretag an Bord 2026

Hamburg

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Accountant (all gender) - Ship Related Accounting

Hamburg

View job

TUI Group

TUI Group reviews

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Flexible

Honest review

Tui Bene

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