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      TUI Group

      Engaged Employer

      TUI Group reviews

      3.7

      70% would recommend to a friend

      (1,989 total reviews)
      avatar

      Sebastian Ebel

      69% approve of CEO

      51% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      3.3

      Senior management

      TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

      Reviews by job title

      2K reviews
      4.0
      Feb 15, 2026

      The Talent Outshines the Agenda

      Senior human resources advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong focus on inclusion: The company prioritizes a diverse and inclusive culture. Active Employee Networks: Numerous Employee Network Groups (ENGs) support personal interests, beliefs, and overall wellbeing. Transparent Career Growth: Clear roadmaps and defined paths for professional advancement. Holistic Benefits: A comprehensive rewards package designed to support employees' individual needs from a well-rounded perspective.

      Cons

      Internal communication between business areas needs significant improvement. Additionally, the reward structure is opaque and inconsistently applied, making professional development feel more like a matter of personal rapport with a manager than a standard company process. Since the post-COVID transition, roles that were condensed have not been restored, leading to a 'double-down' effect where employees are facing increased expectations with fewer resources and higher pressure.

      avatar
      TUI Group Response
      3mo
      Thank you for taking the time to share such a thoughtful and detailed review, and for your continued contribution over more than 10 years with TUI. We’re really pleased to hear that you value our focus on inclusion, our Employee Network Groups, and the clarity around career pathways and holistic benefits. Creating an inclusive environment where colleagues can grow and feel supported is something we are deeply committed to, so it’s encouraging to see this recognised. We also appreciate your candid feedback around internal communication, reward transparency and post-COVID workload pressures. We continue to review how we communicate across business areas, how reward frameworks are applied, and how we support teams as the business evolves. Thank you again for your openness and for the experience and dedication you bring to TUI. Feedback like yours is invaluable in helping us continue to develop as an organisation. Best wishes from the TUI Employer Brand Social Media Team
      4.0
      Feb 10, 2026

      TUI Consultant

      Senior business improvement consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Holiday Benefits, Good UK leadership, Private Healthcare

      Cons

      Very very complicated business to work in and takes awhile to get your head around all the operations and functions.

      avatar
      TUI Group Response
      3mo
      Thank you for taking the time to share your feedback and for your contribution to TUI. It’s great to hear that you valued our holiday benefits, UK leadership and private healthcare offering. We’re proud of the benefits and support we provide, and it’s encouraging to know these made a positive impact on your experience. We also recognise your comment about the complexity of our business. We know that understanding how everything connects takes time, and we continue to focus on improving clarity, collaboration and onboarding support to help colleagues build that understanding more quickly. Thank you again for your contribution during your time with us, and we wish you every success in your future career. Best wishes from the TUI Employer Brand Social Media Team
      1.0
      Feb 5, 2026

      Awful

      Customer services
      Recommend
      CEO approval
      Business Outlook

      Pros

      Absolutely non at all utter rubbish

      Cons

      They go on about mental health and when your ill because of the job they dont care at all. Its a if your face fits kinds of a job. They dont like you been quiet where you come to work do your job and go home. They want to know your private life and when yoy remain quiet about it they dont like it

      avatar
      TUI Group Response
      3mo
      Thank you for sharing your experience. We’re truly sorry to hear that your time with us was so frustrating and that you felt unsupported, particularly regarding wellbeing and management. We understand how difficult it can be when expectations and experiences don’t align, and we take feedback like this very seriously. We are committed to listening, learning, and making meaningful improvements to ensure all colleagues feel valued, supported, and respected in their roles. TUI Employer Brand Social Media Team
      Viewing 28 - 30 of 1,989 Reviews
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      ReviewsTUI Group reviews

      Glassdoor has 3,023 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.