TUI Group reviews

3.7

71% would recommend to a friend

(1,992 total reviews)
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Sebastian Ebel

70% approve of CEO

51% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,992 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Sep 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Cheap (sometimes free) holidays for those on the old 'ring fenced' legacy Thomson/Britannia concession schemes. Good salary for people who have been there a long time and are hanging on for redundancy (although long serving staff are starting to leave anyway). Bonus for management, which is performance related apparently, but all of the poor performers get it anyway.

Cons

Used to be a lovely office environment before they got rid of people's draw sets and replaced them with lockers. Also have long impersonal desks rather than swanky curved pods of 6 desks. Seems that people now only stay at TUI for between 2 and 3 years before leaving, as they soon find out that it's not a great company to work for. You see poor management that have been there for many years and are very stale, but get to do and behave as they wish. For example, one manager works at an office in Surbiton that just happens to be around the corner from her house, even though quite she has no staff at that location. Also has staff (old TRACS support) that were given jobs and are allowed to work from home all week or at least 4 out of 5 days. This goes unquestioned. At the quarterly IT conferences, they often talk about 'Accountability', but poor performance continues to be rewarded in this clichy environment as people are protecting their buddies. Lots of back stabbing. People walking around laughing and joking like the own the place (long servers) knowing that they are safe underperforming as they have been for years. If you are a friend of management, you'll do well however you perform. I cannot wait to leave and like many am awaiting a chance of redundancy after ne of the next restructures. They have survey monkey questionnaires quite often when management and the company get slated, but only the few good points are published, so again things go on without change. IT senior managers always state how well IT are seen by 'the Business', but when you speak to the key stakeholders this is completely wrong.

3.0
Sep 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Amazing perks within travel sector, overseas and domestic. Lots of training available if you're self-motivated and take advantage of it. Bigger stores with an advice bar and interactive screen are v efficient.

Cons

You will not be paid overtime if you have to stay late. No sick pay. Maybe because of pressure to close sales, management give new starters conflicting advice about best practice, then criticise them for ... doing exactly what they were told! Also a disdainful attitude toward customers who aren't ready to close sale, including slurring them and discussing their personal details after they've left the shop. Similar behaviour towards colleagues who aren't hitting targets. Unprofessional, contradictory, occasionally bigoted. If they're speaking this way about others, what are they saying when YOU leave the room? Makes for a toxic environment.

4.0
Sep 5, 2017

Travel

Recommend
CEO approval
Business Outlook

Pros

Amazing experiences and benefits such as concession, free annual insurance, access to late seats etc

Cons

Some of the leaders have been there for years and years and are stale and the company do nothing just let them get on with it. No room for progression because of this and not enough recognition

Viewing 259 - 261 of 1,992 Reviews

Glassdoor has 3,028 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.