TUI Group reviews

3.7

70% would recommend to a friend

(1,989 total reviews)
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Sebastian Ebel

69% approve of CEO

51% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,989 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

Reviews by job title

2K reviews
4.0
Mar 18, 2026

People person job

Recommend
CEO approval
Business Outlook

Pros

Great perks including travel.. always got food allowance and 4/5* hotels to stay in. Rosters busy but fair

Cons

Large company. Management often out of touch with what actually takes place on board

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TUI Group Response
2mo
Thank you for taking the time to share your feedback about your experience at TUI. It’s great to hear that you enjoyed the travel opportunities and benefits, as well as finding the rosters busy but fair. Your positive feedback about these aspects of the role is very encouraging. We acknowledge your concerns regarding management visibility and understanding of day-to-day operations onboard. We believe in the importance of clear communication and staying connected to our colleagues’ experiences, and we are continuously working to strengthen this across all areas of the business. Your feedback is valuable in helping us improve, and we appreciate you taking the time to share your insights. Best wishes from the TUI Employer Brand Social Media Team
1.0
Mar 17, 2026
Recommend
CEO approval
Business Outlook

Pros

No pros for this organisation

Cons

- Poor culture - Intelligence is lacking across many departments - Low pay - Very low bonus - Dreadful communication (at times rude)

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TUI Group Response
2mo
Thank you for taking the time to share your feedback about your experience at TUI. We’re sorry to hear that your experience has not met expectations. We are concerned about the issues you have raised regarding culture, communication, and your overall experience within the organisation. This does not reflect the environment we strive to create for our colleagues. We acknowledge your concerns around communication and management approach. Respectful and transparent communication is very important to us, and we are continuously working to improve in this area through a range of channels and leadership initiatives. We also recognise your feedback regarding pay and bonus structures. While we are unable to address specific details in a public forum, we encourage you to discuss your concerns and development with your manager. For current colleagues, we encourage you to share more detailed feedback through your HR partner, our TUIgether engagement survey, or one of our regular LiveChats with senior leaders, where you can raise concerns and help shape improvements. Your feedback helps us identify areas where we can do better, and we are committed to making improvements across the organisation. Best wishes from the TUI Employer Brand Social Media Team
3.0
Mar 11, 2026
Recommend
CEO approval
Business Outlook

Pros

benefits are good and team are friendly

Cons

micro mangaers and a fire and re hire culture

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TUI Group Response
2mo
Thank you for taking the time to share your feedback about your experience at TUI. We’re pleased to hear that you valued the benefits and enjoyed working with your team. Your positive feedback about colleagues is very encouraging. We acknowledge your concerns regarding management style and workplace culture. We believe in the importance of clear leadership and supportive management, and we are continuously working to improve our practices to ensure a positive and inclusive environment for all colleagues. Your feedback helps us identify areas where we can improve, and we appreciate you taking the time to share your insights. We value your contributions during your time with us and wish you lots of success in the future. Best wishes from the TUI Employer Brand Social Media Team
Viewing 19 - 21 of 1,989 Reviews

Glassdoor has 3,023 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.