TUI Group reviews

The expectations of the business is way too high. Retail staff are expected to be 100% flexible, no lieu time policy so you work additional hours every week and never get anything paid back. Expected not to take lunch breaks if busy. Expected to work from home completing elearning trainings as given no training time in store. Minimum wage with incentives that have more and more caveats to achieve any additional earnings. A culture of if your face fits you move up the career ladder whether you are the right person for the job or not. A bullying culture to make you feel not good enough even when you are doing well. Not credible and always putting competition down and telling us how bad the likes of Thomas Cook and Jet2 are rather than recognising them within the industry. Think they are a better brand than they are. Poor slow systems with at least 8 systems needed to sell one holiday, password required for every single one. Lack of training and no development of our people. Rather than having hr people, recruitment, trainers, managers are expected to do it all on minimum wage The people who perform get treated worse than the ones who don't perform, no performance management so you can be doing a great job or a terrible job, no one gets managed. The business relies on staffs goodwill to operate, taking no breaks, working longer hours than required, working from home with no thanks or recognition.

* THE PAY. £940 basic monthly salary for someone working on a 30 hour per week contract. * THE COMMISSION STRUCTURE. Aside the fact that the basic wage is so woeful, the company make it next to impossible to earn commission. The store has to hit target for staff to get a penny of their commission, even if individual targets are met! * A high number of the company's managers are unprofessional, making cruel remarks about other members of staff. I have witnessed bullying in the work place from those in a 'managerial' position, which makes it very hard to solve, as who do you go to when somebody of such high authority is the issue?! Any comments made about the situation dismissed, probably due to the fact that they would rather lose a part-time members of staff through resignation than a manager to sacking, as manager harder to replace. Morals all over the place. Very cliquey among managers. * The amount of pressure staff are put under to hit a hefty number of targets is utterly atrocious, considering as it is often impossible to even meet targets, resulting in a lot of stress and hard work from the staff, with no financial benefits whatsoever. * Overtime is expected, but never rewarded. Lost count of the amount of times I had to stay in the shop after closing time to meet customer's demands/complete tasks. Their 'work to life balance' ethos is non-existent. Okay, so working weekends, Bank Holidays and long shop hours is something I was aware of when accepting the job, but come on, at least let your staff out on time so that they can have some time at home! Frankly, the company expects you to dedicate your entire passion and life to a job that gives you nothing but stress in return. * Don't think this job is as simple as booking lovely holidays for people! You're expected to be an expert on every single destination EVER, sell car hire, sell insurance, sell currency, sell a multi-currency card, promote excursions, upgrade seats, upgrade luggage, promote this, promote that, up-sell this, up-sell that. Give it a rest! There's being a sales 'adviser,' then there's being a pest! Stop taking the fun out of the job for staff by making them feel uncomfortable by forcing them to constantly up-sell their product! * Training scheme is NON-EXISTENT. You are thrown in at the deep end and made to self-teach, receiving backlash if you do something wrong. * Behind the scenes, the company's 'After Travel' support team are an utter disgrace. I had customers with unresolved complaints going back over two years ago, who were still waiting for a response. Flights/hotels/whole packages can be changed/altered at last minute, then it is down to the travel agent on the pitiful wage to face the backlash of abuse from angry customers week after week.