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      TUI Group

      Engaged Employer

      TUI Group reviews

      3.7

      72% would recommend to a friend

      (1,992 total reviews)
      avatar

      Sebastian Ebel

      69% approve of CEO

      51% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.8

      Work/Life balance

      3.7

      Culture & values

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      3.3

      Senior management

      TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,992 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel & Unterbringung industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Jul 14, 2024

      Depends if Customer Facing - Big difference in

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Colleagues. Good training if time permits.

      Cons

      Retail teams very stretched and expected to handle ever increasing workloads that non customer facing teams do not. Crisis events always rely on retail teams who then have to deal with frustrated customers. Lengthy and difficult Complaint handling on top of unrealistic sales targets. Handling of social media (where are the marketing teams?). 7 day trading. Very big difference for working for Head Office teams compared to retail. Retail staff under constant pressure and work/life balance not fair compared to head office roles. No Flexi time or opportunity for Hybrid working. Head office teams have far superior working environments and working patterns.

      avatar
      TUI Group Response
      1y
      Thank you for taking the time to share your feedback. Regarding your concerns about flexibility. We understand the importance of accommodating various needs and schedules. Unfortunately, due to the nature of some roles, we cannot provide the same flexibility in all functions. Thank you once again for sharing your thoughts. Best wishes from the TUI Employer Brand Social Media Team
      5.0
      Jul 13, 2024

      Good

      Travel advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to grow overall

      Cons

      None very very good company

      avatar
      TUI Group Response
      1y
      Thank you for sharing your positive experience with TUI. We are thrilled to hear TUI is a fantastic place for growth. Best wishes from the TUI Employer Brand Social Media Team
      2.0
      Jul 10, 2024

      Pay doesn't reflect how many arms you need to have grown

      Assistant retail manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Late seats, concession scheme (although not same in all areas of the company), supplier point schemes,

      Cons

      Do the job of 5 people, customer service at risk due to having to answer phones while with customers, too many jobs to do in a day with little staff to complete, higher level/regional management are a joke and have a click of people - if your not within that god help you! Money doesn't reflect the work you do, culture of cronyism. Work life balance is not the best.

      avatar
      TUI Group Response
      1y
      We appreciate the time you took to share your feedback. We understand that a heavy workload can impact your wellbeing, and we encourage you to reach out to your HR department directly if you'd like to discuss your concerns further or have suggestions on workload management. We also recommend that you talk directly with your manager and bring this up in our "Bi-annual Talent Lifecycle conversation "Great Place to Grow" Best wishes from the TUI Employer Brand Social Media Team
      Viewing 394 - 396 of 1,992 Reviews
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      ReviewsTUI Group reviews

      Glassdoor has 3,028 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.