Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 775 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 402 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 402 reviews)); "good pay and chance to hit target" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 29 reviews)); "No diversity in the Amsterdam office." ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What ServiceNow locations have received the highest employee ratings?

Berlin , München , Frankfurt am Main

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Dec 8, 2025

Good company

Business process consultant

Recommend

CEO approval

Business Outlook

Pros

Lots of benefits Good payment Nice team Good product

Cons

Org changes all the time Work life balance issues

5.0

Aug 30, 2025

The world works with Servicenow and I work at, with and for Servicenow!

Account executive

Recommend

CEO approval

Business Outlook

Pros

Joining ServiceNow means stepping into a company that truly practices what it preaches. From day one, I felt like I had jumped onto a high-speed train — driven by innovation, precision, and purpose. The onboarding experience was world-class: structured, empowering, and deeply aligned with our mission to make work work better for everyone. Internally, we use the same cutting-edge tools and AI-powered workflows that we deliver to our customers. Everything is seamlessly organized and automated — a living example of the value our platform provides. ServiceNow is not just a tech company; it’s a global, well-orchestrated sales and marketing engine with solutions that genuinely make a difference. If you thrive in a dynamic, international, and complex software environment, this is the place to be. You’ll collaborate with some of the brightest, kindest, and most driven professionals in the industry — all united by a shared vision and a strong sense of purpose.

Cons

In a company that celebrates process excellence, it’s no surprise that workflows are meticulously designed. But sometimes, the love for structure can go a step too far — and you find yourself opening a ticket for things that might just need a quick chat. A touch more pragmatism could help us stay agile without losing our operational edge. Also, the pace is exhilarating — but not without pressure. The growth ambition is bold, and the quarterly rhythm keeps us sharp. Still, in our race to scale, we should remember: even high-speed trains need smooth curves. Taking a moment to breathe, reflect, and recalibrate can help us reach our destination not just faster, but better.

5.0

Jun 2, 2025

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great onboarding process awesome team spirit putting the customer and employee at the heart of what they do

Cons

nothing to report as of now

Viewing 7 - 9 of 5,668 Reviews

Jobs at ServiceNow

Business Development Representative - Fluent/Native German Speaking

AI Business Development Manager

München

View job

Sr Solution Consultant

München

View job

Customer Success Executive

München

View job