Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 799 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 456 reviews)); "Great people and product at ServiceNow" ((in 411 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 402 reviews)); "good pay and chance to hit target" ((in 267 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 175 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 52 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 29 reviews)); "No training or guidance from management" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

München , Frankfurt am Main , Berlin , Düsseldorf , Hamburg , Stuttgart

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ServiceNow

ServiceNow reviews

4.1

79% would recommend to a friend

(5,733 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.7

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,733 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Feb 19, 2021

Poor culture

Account executive

Recommend

CEO approval

Business Outlook

Pros

Good pay, good products, demand in the market, excellent SCs

Cons

poor middle management, gossips, wine & dine culture, poor team work.

1.0

Jan 27, 2021

Pathetic work environment

Software engineer

Recommend

CEO approval

Business Outlook

Pros

There are no pros except for good stocks

Cons

They consider you their slaves They expect you to be available to join a call 24*7.

4.0

Jan 4, 2021

Incredible culture

Senior designer

Recommend

CEO approval

Business Outlook

Pros

Inspiring leadership: Our executives speak with such wisdom of technology, our industry, society, it's so inspiring. While they push us to excellence, they also lead with heart and aren't afraid to be vulnerable or compassionate. Supportive team: I've worked at multiple tech companies now and this is the first where I truly feel like they're family. We care about each other, push each other's thinking, and are always striving to improve. At a higher level, our HR team cares about standing up for diversity, inclusion, and belonging, and always encourage work life balance.

Cons

Process: since the company's growing so fast, there's operational deficiencies and a lack of process. We've been working on it, but because the company started behind other newer tech companies, a lot of our practices are not best practices and feels rather dated.

Viewing 571 - 573 of 5,733 Reviews

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