Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (374) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 806 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 445 reviews)); "Great people and a lot of learning" ((in 410 reviews)); "Benefits are good and fair" ((in 393 reviews)); "good pay and established brand" ((in 240 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 170 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 129 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

München , Frankfurt am Main , Berlin , Düsseldorf , Hamburg , Stuttgart

Skip to content Skip to footer

Notifications

ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,703 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Feb 27, 2017

Fear-Based Culture

Senior management - marketing

Recommend

CEO approval

Business Outlook

Pros

Fast growing company. Solutions and a platform that customers really like and advocate. Compensation is on par with the industry. There is some opportunity for career growth since ServiceNow is growing rapidly.

Cons

The culture and employee performance policy dictate that employees are measured by managerial opinion and to a lesser degree by fellow employee opinion. There aren't clear objectives set to gauge performance which leaves employees exposed. Managers can terminate employees at any point without warning. This drives fear, double standards, the high amounts of politics, and constant employee churn. ServiceNow is also a very fast paced environment with constant change. Work-life balance is generally not good.

5.0

Feb 25, 2017

A great place for high performers

Solutions architect

Recommend

CEO approval

Business Outlook

Pros

Great product, great people to work with. Really innovative customers. Great compensationI. I love my job! This is the right place and right time. People really go out of their way to help on another and customers out.

Cons

ServiceNow is not for everyone. You really need to bring your A game and a can do attitude. If you are looking to coast and work 10 am to 4 pm, go someplace else.

4.0

Feb 24, 2017

Strong performers do well, your work will speak loudly!

Services employee

Recommend

CEO approval

Business Outlook

Pros

Great people even though most interaction is remote, culture and loyalty are strong. Type A players, the fixers and go-getters are the type that thrive within the organization. Onboarding process is amazing. Well organized, convenient, impressive onboarding sessions, cool welcome packet to make you feel like an immediate part of the team - you feel proud to work here!

Cons

"Who you know" is what may make/break your transfer/promotion chances. A lot of choices seem to be made based on who has worked with whom in the past. No 401k match which is disappointing. No set PTO which means some take advantage and some are lucky to get a 3 day weekend.

Viewing 5392 - 5394 of 5,703 Reviews

Jobs at ServiceNow

Customer Success Executive

Solution Sales Executive - Moveworks

Berlin

View job

Inside Solution Consultant - German Speaking

München

View job

Senior Solution Sales Executive - Moveworks

Berlin

View job