Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 793 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 446 reviews)); "Benefits are good and fair" ((in 403 reviews)); "Great people and a lot of flexibility" ((in 397 reviews)); "Good pay and stock options" ((in 271 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 181 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 124 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

München , Frankfurt am Main , Berlin , Düsseldorf , Hamburg , Stuttgart

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ServiceNow

ServiceNow reviews

4.1

79% would recommend to a friend

(5,738 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.7

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Aug 14, 2019

Deteriorating work environment that will force you to quit

Finance manager

Recommend

CEO approval

Business Outlook

Pros

- 401k match - Great parental benefits - RSU refreshes are great

Cons

State of work at Finance Org is pathetic. We are given no direction and there is no room for growth. Management believes in hiring people rather than promoting from within. Sadly, the quality of work has deteriorated. During every growth conversations with manager, you are promised that you are heading in the right direction and given positive feedback but you are NEVER promoted. There is no transparency or guidance from Finance leaders. It is sad that we hardly even spend time or go out as a team. Lot of silos even within your own team.

ServiceNow Response

We're sorry to hear this. We have rolled out a formal goal-setting and assessment program, and our expectations are that managers help their teams understand strengths and areas of improvement for their development paths. We would encourage you to reach out to your HRBP. We will also share your feedback with leaders. Thank you.

3.0

Aug 13, 2019

Employee Experience varies widely between organizations

Manager

Recommend

CEO approval

Business Outlook

Pros

It's a very strong, performance oriented place to work. They treat their employees better than any other company I've worked with. It is a meritocracy, where your performance dictates your rise, so if you're a top performer, it will be recognized and will pay off.

Cons

Some organizations within the company prioritize taking orders over creative thought and problem solving. Most of the company is fantastic, but within one org in particular, priorities may shift at any given moment. Your team may be working toward one objective, then your team is asked to drop everything to rush out a new project. You may assign a team member to a goal necessary to meet your target only to have them receive new orders from above without consultation, leading to the first objective falling short and reflecting negatively on the entire team.

1.0

Aug 13, 2019

Shocking Sales culture

Account executive

Recommend

CEO approval

Business Outlook

Pros

The first line Sales and SCs are excellent

Cons

Middle management,and up, is ruining culture. There has been a mass exodus of the experienced managers and the new hires coming in are turning ServiceNow into another Oracle Target increase massively in year two.

ServiceNow Response

We're sorry to hear about your experience. At ServiceNow, we're building a great, enduring company that aims to create great positive for employees and customers. We will certainly take your feedback under consideration and we wish you the best in the next phase of your career.

Viewing 5068 - 5070 of 5,738 Reviews

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