ServiceNow reviews

The leaders need to be matured (especially the Directors and above). If you do not want to be treated like a doormat and coming from a good product-based company, then just stay away from this company. They will do everything to make your life hell by expecting you to stay active 14 hours a day on weekdays and be active on weekends or even on holidays. The work credits may be stolen or passed to anyone in the US office and employees may keep wondering (just because of some “great” leaders do not even have a clue who does what). The behavior of some newly born leaders is extremely rude towards the team (may be because they are privileged to work from the US office). Team members joins the meetings with sleepy eyes and most people feel like they should walk away (as they are extremely disturbed due to severe work pressure) but ServiceNow follow a carrot and stick policy that hardly employees can ignore. Leaders are very well aware that the feedback during the survey will always be in their favor from the team members for “obvious reasons”, so it is just a show once a year and nothing else.

1. Poor middle management - many promoted in the org due to time at the org and political ties to leaders from prior jobs (like EMC/Dell, VMWARE). There is a lot of scrutiny on ICs and little engagement and strategy input. 2. Few SCs and AEs know how to sell enterprise platforms or strategic deals, and management expects quarterly results. 3. Value Selling is not fully adapted. Feedback is given by mgmt that the account team should control the direction of the sales cycle with Fortune 500 customers. In reality, Fortune 500 customers require a joint close plan. The key difference is that many middle management have sold commodity products where time is a race to the bottom versus strategic value selling. 4. Poor partner engagement: There is recognition at Exec Leadership they need partners to grow, Middle management encourages using partners for what they can and not abiding by ROE.