ServiceNow reviews

4.1

80% would recommend to a friend

(5,726 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Aug 31, 2025

Hype hitting a hard reality

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good benefits e.g. healthcare nice office a few decent leaders and teams

Cons

terrible new regional leadership - rude and obnoxious, employee morale is horrific dishonest - 'no layoffs' mantra is laughable very political - smiling assassins will be kind to your face while stabbing you in the back DEI is all lip-service no repercussions for poor management and leadership

1.0
Aug 17, 2025

Toxic company culture... run

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Quiet layoffs so there are no public massive layoffs

Cons

Leadership promotes company values but actions are performative rather than genuine. Rampant favoritism and nepotism significantly impact career opportunities despite claims of meritocracy. Micromanagement and lack of support for diverse perspectives create a highly toxic and challenging work environment.

1.0
May 10, 2025

Culture Decay Due to Poor Management Hires

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good product Lots of resources to learn

Cons

Toxic culture Unclear performance metrics Pips designed to prevent bad press for layoffs

Viewing 460 - 462 of 5,726 Reviews

Glassdoor has 6,664 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.