ServiceNow reviews

4.1

80% would recommend to a friend

(5,726 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jan 5, 2026

The culture is fading fast

Recommend
CEO approval
Business Outlook

Pros

Strong technology Competitive pay Many great coworkers

Cons

The founder driven humble and customer focused culture is gone. Earlier it was about helping customers succeed, and do what it took to make the technology serve the needs of the customers. Bill is all about making bold statements to the stock market, and we are announcing a lot of products that isn’t ready nor providing the value promised to the customers. And we are now pushed to sell things to customers that they don’t need. Leadership is no longer open for feedback on problems or things not working. If you speak up, you will be next in line for the many silent layoffs.

1.0
Nov 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay in comparison to PMM roles at other companies

Cons

Nearly every executive has a massive ego. Lack of growth opportunities. Not one person is happy.

1.0
Oct 14, 2025

Silent layoffs

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing much to consider a pro, this is by far the worst company I’ve worked for.

Cons

I don’t know what’s worse, the infinite layers of incompetent middle management, or the fact that it’s not about “what you know”, but more of “who you know” to get ahead in this company.

Viewing 457 - 459 of 5,726 Reviews

Glassdoor has 6,664 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.