Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (60) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 790 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of flexibility" ((in 417 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 393 reviews)); "Good pay and worklife balance" ((in 240 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 176 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

München , Frankfurt am Main , Berlin , Düsseldorf , Hamburg , Stuttgart

ServiceNow reviews

4.1

79% would recommend to a friend

(5,732 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,732 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,732 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

5.0

Oct 24, 2025

Worklife balance in good

Software engineer ic2

Recommend

CEO approval

Business Outlook

Pros

Work-life balance in good and pay is decent

Cons

Many team use legacy code so restricted scope of learning

4.0

Oct 23, 2025

Decent benefits, good and supportive work culture

Manager, quality assurance

Recommend

CEO approval

Business Outlook

Pros

Good work culture. Strong focus on AI. Benefits are decent (₹15,000 OPD reimbursement + ₹5 lakh health insurance). On-site gym and wellness programs. Daycare facility for women employees.

Cons

Pay of existing employees is not revised much.

3.0

Oct 22, 2025

It was all going smooth and stable till last month but not any more

Sr staff software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work env. Good pay. Work life balance maintained. Good learning curve.

Cons

Recent restructuring and layoff has impact the whole QA department. Many senior qa roles are eliminated and all QA are asked to move to dev roles within next 1 year or leave. For some it might be an opportunity to move to dev role and at the same time for some it might be an overhead. So current the situation is risky here

Viewing 451 - 453 of 5,732 Reviews

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ServiceNow

ServiceNow reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Worklife balance in good

Decent benefits, good and supportive work culture

It was all going smooth and stable till last month but not any more

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