Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 800 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Great people and a lot of learning" ((in 415 reviews)); "Benefits are good and fair" ((in 408 reviews)); "Good pay and stock options" ((in 259 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Quiet layoffs: Both contractors and full" ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

München , Frankfurt am Main , Berlin , Düsseldorf , Hamburg , Stuttgart

ServiceNow reviews

4.1

80% would recommend to a friend

(5,726 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by demographic groups

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ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews

2.0

Apr 16, 2014

Left to your own devices

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In the time I spent at ServiceNow it was apparent that people had great drive and determination to reshape their market and solutions.

Cons

I found that communication at the organization was abysmal, the senior management communication was good and clear but when it got down to those in the company there was confusion, lack of direction and lack of actionable initatives. Also I found that it was very hard to 'get going' in the company little guidance or mentoring available as such felt lost in the hubbub of it all and thus rapidly became demotivated.

2.0

Sep 9, 2013

Employees are deemed throw away, executives only care about one thing...revenue

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits, nice location, flexible work schedule

Cons

It is a shame that founder Fred Luddy and the board hired in Frank Slootman to run the company. He and his EMC cronies have no long term goals for the company only short term at the expense of all of the hard working employees. It is an atrocity how they treat employees, allowing senior management to pick others to take their falls and firing without any warning. HR is nonexistent and not there for employee support but to carry out the will and whims of the executive team. Backstabbing is rampant among senior executives which trickles down.

4.0

Aug 27, 2013

The company is too corporate and bureaucratic for its size.

Professional services

Recommend

CEO approval

Business Outlook

Pros

Its SaaS platform product is one of the best on the market, it is built on modern technology and very intuitive, qualities that make it fairly easy to sell. The growth of the company is unprecedented.

Cons

Management is extremely heavy and US centric which makes its European presence quite difficult. The company is painfully bureaucratic, particularly on the sales / services operations and finance side. The Services organisation has lost the right balance between customer satisfaction and profitability.

Viewing 448 - 450 of 5,726 Reviews

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ServiceNow

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Left to your own devices

Employees are deemed throw away, executives only care about one thing...revenue

The company is too corporate and bureaucratic for its size.

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