ServiceNow reviews

4.1

79% would recommend to a friend

(5,729 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,729 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Nov 4, 2025

Good Firm

Recommend
CEO approval
Business Outlook

Pros

Great culture and work life balance

Cons

Some teams have office politics

4.0
Nov 3, 2025

SN

Recommend
CEO approval
Business Outlook

Pros

A positive environment and a product that is stagnated and has lots of potential for transformation.

Cons

A blind embrace of AI as a solution to all problems. Too many layers for decision making and product feedback. Complex technical environment that can slow down product improvement.

Viewing 418 - 420 of 5,729 Reviews

Glassdoor has 6,667 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.