ServiceNow reviews

4.1

80% would recommend to a friend

(5,717 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,717 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
May 1, 2024

Toxic leadership

Recommend
CEO approval
Business Outlook

Pros

Great product and company performing well.

Cons

Leaders are toxic and out to build empires.

2.0
Dec 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits. Stock is up.

Cons

If you're looking for a territorial bro culture where ladder climbers are rewarded for managing up while eviscerating the teams under them, this is the place for you! Sounds harsh, you say? Maybe, but not untrue. Until very recently, ServiceNow had an open, collaborative and welcoming culture. Unfortunately, 2023 brought layoffs that leadership was never transparent about internally or publicly and the general vibe there now is keep your head down and try to hang on or start looking elsewhere. Neither of those options make for a rewarding or innovative workplace.

2.0
Oct 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Great product, good team, lots of support

Cons

Sales Leadership - sales team performing is promoted to sales management roles with no manager skills, lacking basic skills like empathy and self awareness. No skip meetings available. management focussed on looking good rather than genuine care of employee and best outcome for the customer

Viewing 403 - 405 of 5,717 Reviews

Glassdoor has 6,654 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.