ServiceNow reviews

4.1

80% would recommend to a friend

(5,717 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,717 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Jan 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, flexible PTO policy, decent benefits.

Cons

Performing significantly worse than competition within enterprise tech sector, revolving door of leadership from outdated tech companies, reduced compensation even for high performers compared to previous years, focused on acquisition of competition rather than innovation as what was done at SAP. The company is growing by inorganic measures and as a result are unable to retain talent which put them where they are today. Wall Street sees this and is moving its money elsewhere.

1.0
Aug 20, 2025

OPINION: Bias and Bigotry Abound

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Stocks and bonuses are great if you get any

Cons

Conspicuous bias and bigotry Demographics influence salary Gaslighting Negative prejudices and stereotypes Questionable diversity practices

2.0
May 9, 2024

Toxic culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits and great products

Cons

Unfortunately there are quite a few toxic teams where you can clearly observe discriminatory behavior, racism, sexism, bullying and retaliation. It's very unfortunate because ServiceNow used to be a great company a few years ago. But the culture has declined dramatically and many businesses units are no longer able to provide a healthy work environment for their employees.

Viewing 400 - 402 of 5,717 Reviews

Glassdoor has 6,654 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.