ServiceNow reviews

4.1

80% would recommend to a friend

(5,712 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,712 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Dec 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits are really good. RSU, ESPP, healthcare, pension... They allow to work from home if you have a good reason to do so. High salaries.

Cons

There are many people in this company who does not want to do their job. People are waiting for each other to progress which is causing jobs to be either done late or not done at all. Staines office is perfectly boring, although there is some effort going on to change, I dont believe it is working. Management is too customer oriantated, sometimes I had the feeling like I am a robot that management uses to achieve their goals. Sometimes it is even hard to go and grab a cup of coffee with collegues because management could be watching you and everything is so urgent for them. I believe interview process must be improved. Since I realize there are some people who are not qualified enough to do the job. If you expect fun work place events, ServiceNow is not a good place to work. Everybody is this company is overloaded!

3.0
Nov 20, 2017

A rocket ship but leaking jet fuel

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing growth and customer traction. Product is solid although very dated user interface. A new emphasis on customer success.

Cons

Poor decision-making by management resulting in shifting priorities, low innovation, and high turnover. Maybe having the new CEO will fix this.

1.0
Oct 24, 2017
Recommend
CEO approval
Business Outlook

Pros

Lowest salary in Amsterdam! They are hiring underpaid foreigners mostly out of Netherlands due to their bad reputation here! Everybody exhausted on a daily basis, lots of mistakes made by managers those need to be corrected by operational! Fluctuation is very high-you will not even have time to remember for names! During your probation you do not have the full picture what is gonna be your role! It is an IT company, who is pre-testing their own products on them self-your process will never be "normal"!

Cons

Overwork not paid (about 30 hours per month-extreme overwork here is normal during closing-that is 2 weeks & slide down your overwork is also not an option!). Managers are not professional! If you have skills at Service Now is fine, if you do not have is also fine! For your overwork you are paid of with cutting your bonus! The finance team is full with not professional, incompetent individuals (waitress, shop assistant, bar musician)-at the end of the month you need to correct AP, AR, Payroll mistakes in the General Ledger beside your own closing tasks!

Viewing 355 - 357 of 5,712 Reviews

Glassdoor has 6,648 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.