ServiceNow reviews

4.1

80% would recommend to a friend

(5,712 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,712 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jun 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Every HR policy (in theory) is well thought out, and favorable to the employees. Every product development process is extremely well documented and available as a part of a new employee onboarding. Tremendous growth potential with the segment they are in.

Cons

It follows a waterfall development methodology and family releases are launched only twice a year. So if you have an agile background, it will feel tough to unlearn agile. "US-centric": All the HR policies are exceptionally well suited for the employees in the US, however, the reality for Indian employees is the opposite. Almost every employee in India complains of long working days, claiming that the issues are passed on to them from their US counterparts. Talent density is concentrated toward core products. Platform and backend teams are full of mediocre leadership who lack vision. Even senior management doesn't care about these teams and they are running on auto pilot. Be sure to speak to the hiring manager and assess them. In my personal case, the hiring manager herself didn't know basic vocabulary (forget about product management) Compensation is inflated with variables and RSUs, which you get only if you complete a certain time frame with the company. If you are someone who wants to learn fast and solve exciting problems, not the right company for you.

3.0
Nov 28, 2021

Great product and CEO but beware toxic managers in marketing

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great product portfolio and growth potential is off the charts Salary & Benefits are excellent Lots of smart, engaging co-workers

Cons

Know that the culture in marketing is toxic - and it's not due to the pace or amount of work (yes - the pace is fast, but not really different than any growing tech company). The problem is in middle management - leaders who were brought in recently say and do terrible things in the name of 'change'. There are good managers also - so just be careful to really understand if your manager is one of the bad apples who lacks emotional maturity and spends a lot of time micro-managing everyone and everything. If you value some degree of agency and autonomy as a marketer - ask a lot of questions before signing on.

2.0
Sep 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Technology is great Company advocates for a better, more diverse world

Cons

Sales only cares about numbers and acts disgustingly against the company culture Leadership turns a blind eye any time problems are raised Managers do not support the culture, pushing their own, old boys’ school “culture” as being more important instead. People who are meant to be managers and leaders are simply fragile bullies, and the organization rewards that. Don’t get sucked into thinking that the ServiceNow culture is present one iota in sales, and don’t think for a second that you will be supported in the organization unless you’re a good old boy.

Viewing 346 - 348 of 5,712 Reviews

Glassdoor has 6,648 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.