This company has the potential to be very successful but the lack of leadership and chaotic nature of decision making is seriously affecting this opportunity. - The system itself is incredibly basic. The approach of rolling out multiple new products, without adding any depth to the existing core modules is incredibly frustrating and is proven time and time again to result in customers leaving. Most teams prioritise huge initiatives, thus neglecting addressing core components that every other HR platform has. If your own employees wouldn’t recommend it as a system to a prospective client, it’s a very bad sign. - The constant shifting in focus from leadership, right up to executive level has created a culture within the company of never truly seeing what direction or priorities should be taken. For example over the last year, the focus is on releasing a payroll product - and this is before a stable core product is truly established which will inevitably lead to incompatible frameworks, with difficult messy workarounds for customers. Everything is short-sighted. I’m hopeful the new CTO will bring some stability in this regards. -A huge focus is put on data with regards to revenue and churn rate - but in reality what is needed is a back to basics customer driven approach. Many teams are highly competitive in generating revenue regardless of what it means for the customer in the long term or with the insight into how product management works. All they want to do is get revenue in the door, even if the customer isn’t someone we can properly serve at this point in time with our current offering. It’s better to be honest with people and have them hold you highly and return at a later stage rather than totally tarnish our long term reputation so someone gets their numbers up. - The company is still heavily centred on the Munich office, and to be fair, the overall atmosphere in Munich is quite fun and engaging having visited several times. For those in satellite offices, there are big culture concerns. There is little to no engagement or interaction for people who are based outside of Munich, and in general there is no atmosphere or attempts to make it a more welcoming place to work. Visits to Munich have been completely restricted outside of management for the last 12 months due to cut backs - which is fair - but has lead to many satellite workers feeling incredibly isolated.
