OpenTable reviews

4.1

78% would recommend to a friend

(670 total reviews)
avatar

Debby Soo

80% approve of CEO

77% positive business outlook

OpenTable has an employee rating of 4.1 out of 5 stars, based on 670 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

670 reviews
1.0
May 2, 2019

Not what it used to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

*It’s a fun industry to learn and be a part of. *Free snacks and drinks. *Remote offices seem to be doing well. *There are some great people that still work at OpenTable.

Cons

Here’s the truth. OpenTable is a 20 y/o company with not much going on. Do your research, you’ll see most of the reviews say very similar things. *Departments don't work well together. While there are only a handful of company objectives, teams seems to still have their own agenda and are not aligned. *It gets boring and redundant. You’re given specific things to work on and that’s all you do. It’s not scrappy, things do not move quickly. *There used to be fun happy hours and company events. These no longer exist. *Really bad leadership. There is a lack of creativity, inspiration, and empathy from leaders. This could be because they are not getting clear direction themselves, but this is a problem. *Limited growth (unless you’re really good at playing the political game) and few opportunities to learn new skills. *It’s very political. Whatever Kayak wants, Kayak gets. The OpenTable leaders will bend over backwards to make sure it happens. *Lack of excitement. Ever since the Kayak integration, there has been a big drop in morale. It’s been almost a year now, and the morale is still very low. *There is no OpenTable CEO currently. There are two OpenTable leaders who both report into the Kayak CEO. This could explain why Kayak is so highly favored and why many employees at OpenTable are in the dark.

2.0
Sep 11, 2023

Sinking ship

Recommend
CEO approval
Business Outlook

Pros

OpenTable was an amazing company in the beginning. The culture is amazing and my coworkers were great. The pay was decent. Remote work is a plus.

Cons

More and more was piled on our plates. Products rolling out without being complete, leaving support to deal with the angry customers. The whole company got to leave early on Fridays in the summer, except support. There were often "company weeks off" which included everyone - but support. Support was always an afterthought. Lay offs came unexpectedly after being told for months that it wouldn't be happening. Over 65 people were laid off, with their positions being outsourced to Mexico.

4.0
May 16, 2017
Recommend
CEO approval
Business Outlook

Pros

This is the best work/life balance I've ever had. The culture is fantastic, though geared more towards extroverted millennial types. The work itself is not boring and makes you use your brain. I love everyone I work with. Very little office drama (easy to stay out of some of the whispers of drama). Direct supervisors do not act above you and are always happily available. Generous PTO, constant lunch catering, good insurance, EcoPass, monthly team budget.

Cons

The pay. We get paid for customer support when in reality there is a large amount of troubleshooting/tech support. New feelings of being micro-managed are felt across all teams on the floor. We were promised things in training that all employees agreed were promised that now HR and upper management claim were never said. Upper management feels generally unapproachable, clique-y and judgmental. These are common opinions of myself and the workers we have left. We lost about 15 people in a little over a month out of an already small, understaffed support team. And we have at least 15 more actively looking for new employment.

Viewing 16 - 18 of 670 Reviews

Glassdoor has 721 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.