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      Lightspeed

      Engaged Employer

      Lightspeed reviews

      3.5

      61% would recommend to a friend

      (1,075 total reviews)
      avatar

      Dax Dasilva

      76% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,075 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Reviews by job title

      1K reviews
      5.0
      Apr 27, 2022

      Amazing

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to grow your career.

      Cons

      Room for improvement at the product level.

      avatar
      Lightspeed Response
      4y
      Thanks for reviewing--it's good to hear your perspective on what worked well and what held room for improvement. We appreciate you taking the time to share your ratings.
      5.0
      Apr 22, 2022

      Everything a employee should expect from their employer.

      Support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      * Pay is great and you get company stock on top of that (if you stay at the company after 1 year). * Fully remote work with the option to work at the office if you desire. But WFH has helped me become more productive overall both in and out of work. Perfect environment. * The majority of the people in the company are wonderful and helpful. * The company are very transparent in their values and what’s expected from us and themselves. * Very encouraging environment. Any negatives are turned into a positive. * Weekly huddles with the team which definitely helps with morale and team spirit as well as address any issues that management may have noticed. * Free therapy as well as private medical and dental insurance. * Monthly town halls where you can submit a question to the top executives including the CEO. * Progressive company. * Open and transparent. You don’t ever feel like being too awkward to ask anything. In fact, you learn to be very open and upfront. * Although the company preaches growth, I’m too new to see this but veterans of the company I know of started from the bottom and have made a name for themselves within the company! * The people you work with are great. * Work-life balance is great. I’ve only had the occasional slack message during a day off but work stops when my shift comes to an end.

      Cons

      * The company have already acknowledged and are working on this: Training was dire. Not a lot of people make it out. If you do… you’re built different because the software is overwhelmingly complex. Especially with what the company expects you to learn. * Lunch is only 30 minutes whereas the other support teams and higher ups get 45 minutes minimum. But we get two 15 minute breaks so not the end of the world. * Turnover rate is very high right now. Lots of people from the department leaving the company. * Customers can be very difficult, including when it’s an complex issue or they’re already frustrated before you pick up the call. And especially if it’s related to the sales side of things which is out of your control.

      avatar
      Lightspeed Response
      4y
      Thanks for making the effort to write such a detailed review. We truly appreciate your feedback and points highlighted and raised as we continue on the path to being a high-performing employer of choice on the global field.
      4.0
      Apr 7, 2022

      ok to work for

      Technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      good benefits and nice co workers

      Cons

      high turnover rate, cheap management, nothing too terrible

      avatar
      Lightspeed Response
      4y
      Thanks for taking some time to review. We always appreciate feedback on what's working great (and what works less well).
      Viewing 670 - 672 of 1,075 Reviews
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      ReviewsLightspeed reviews

      Glassdoor has 1,211 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.