Lightspeed reviews

3.5

61% would recommend to a friend

(1,075 total reviews)
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Dax Dasilva

76% approve of CEO

50% positive business outlook

Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,075 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
1.0
May 20, 2022
Recommend
CEO approval
Business Outlook

Pros

No pros as the company is too large and greedy, thus completely eliminating any sort of small mom and pop shop feel.

Cons

Company too large and unmanageable. Driven by greed above all else, not by customer service (they fake customer service just for money reasons, not because they truly care about the customer) Abusive team whereby the best performers like me in my case get punished by bad treatment by team members who are underperforming and jealous (I was delivering more than 4 other senior people, and instead of rewarding me with complements and asking me what my secret was, they all turned against me) No management protection of excellent performers against bad performers who haven't delivered in several months. They seem to emotionally prefer bad performers just because they have been at the company a long time and are "sensitive" while not giving any good treatment to new excellent performers despite them having "sensitive" feelings too. Why not care for their sensitive feelings equally? It's a double-standard and discrimination. HR doesn't care at all about maltreatment by other employees. The HR lady yelled at me very rudely in the exit interview claiming that despite my excellent performance "I was not a good fit for the team" without giving any reasons and ignoring the fact that teammates were all rude and wouldn't give me the entitled respect for my performance by asking me for my secret sauce of excellence to teach them to rise up to my level. HR instead worried about the feelings of bad mediocre underperformers who were jealous of excellent performers like me (apparently they've done that against other people in the past too, not just me). Teammates stab in the back and have no honor whatsoever. Management is weak and mushy as it is unable to hold the bad teammates accountable for maltreating their coworkers, yet they "worry about the feelings" of the bad employees who are the true bullies while discriminating against the one or few employees who are performing well and getting mistreated, including their feelings being hurt.

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Lightspeed Response
4y
Hi, Thank you for taking the time to alert us to this situation via your review--we aim for a high-performing world-class environment and your feedback is extremely important. We pride ourselves on our inclusive and diverse culture and have a zero-tolerance approach to discrimination of any form. The experience you've described is not at all what we're striving for; it's our expectation that any employees experiencing treatment that is not in line with our guiding principles to approach their People Business Partner confidentially or to report it via our ethics hotline or form. We will investigate this situation fully and want to thank you for bringing it to our attention. Thank you also for your contributions to Lightspeed and for helping us ignite businesses everywhere. We wish you all the best in your future career. Best, Rani Hammond, Chief People and Culture Officer
3.0
May 18, 2022

Great to learn

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You learn a lot in a special context : Global Acquisitions Growth Change management Restructure It's a great experience that is super valuable in the longer term, you can do anything after lightspeed.

Cons

Lots of hours Change Management is hard - there should be more investment dedicated to it Leadership vision not clear Integrations of teams isn't easy Compensation Dealing with teams around the globe isn't easy, more boundaries should be put in place to preserve sanity Want to go way to fast and cheap out on quality Very sales driven - lacking the human aspect

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Lightspeed Response
4y
Hi, thanks for taking the time to review, it's very much appreciated. It's terrific to hear all the areas of growth and learning where you made an impact in your time at Lightspeed. Wonderful to hear it was a great experience and that you feel empowered to 'do anything after Lightspeed'! Our mission as a high-growth software company is to ignite businesses everywhere as a one-stop commerce platform for merchants around the world to simplify and scale their businesses. The areas you listed to focus on for the future are all very welcomed feedback and this fiscal year our OKRs really reflect your list for further growth--but with no compromise on quality. In order to continually improve we'd love to connect with you, especially if you have further feedback. If you have any further comments please feel free to reach out to people@lightspeedhq.com -- this is a confidential email. Thank you for being part of the success to grow one Lightspeed and we wish you all the best in your future career. Best, Rani Hammond, Chief People and Culture Officer people@lightspeedhq.com
2.0
May 12, 2022

Poor management

Recommend
CEO approval
Business Outlook

Pros

unlimited annual leave which is obviously a great gimmick

Cons

Really poor management, with poor structure. When asked about career progression the Director told me that "good for you, but unfortunately for you that is my position". Share price has plummeted

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Lightspeed Response
4y
Hi, Thanks for taking the time to provide your review, it's appreciated. We are glad that you enjoyed some of our market-leading benefits, such as Flexible Paid Time Off, many of our employees use and appreciate this benefit. We are a high-growth software company that provides a one-stop commerce platform for merchants around the world to simplify and scale their businesses. I am sorry that your experience wasn't amazing, we are experiencing some "high growth" growing pains. We know that we have work to do in building strong career paths for our talented employees. We recently hired a Talent & Capability Leader who'll be working with our global leadership to build our development offerings. In order to continually improve we'd love to connect with you, especially if you have further feedback. Check back here for a confidential email address being added to this response soon. Thank you for helping us ignite businesses everywhere and we wish you all the best in your future career. Best, Rani Hammond, Chief People and Culture Officer people@lightspeedhq.com
Viewing 661 - 663 of 1,075 Reviews

Glassdoor has 1,211 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.