Lightspeed reviews

3.5

61% would recommend to a friend

(1,075 total reviews)
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Dax Dasilva

76% approve of CEO

50% positive business outlook

Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,075 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

1K reviews
4.0
Jan 31, 2023
Recommend
CEO approval
Business Outlook

Pros

- Leeway to make an impact - you can speak openly with CEO/President, etc. - Treat employees as humans, try to encourage their growth where possible - great colleagues - good benefits and office perks - interesting and ever-changing work

Cons

- You need to be a go-getter/take charge kind of person or you will get lost - Tough targets in sales - Messy org which makes it very confusing how to get things done or where things are kept (result of acquisitions, fast growth, restructures, and layoffs)

2.0
Jan 31, 2023

Not for everyone

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- The flexible paid time off - Remote

Cons

- They do not make it happen (Laid off 300 people with no warning) - They do not make it human: -Even though they know you are burnout if you are meeting the numbers, they don’t care. You get Dialogue’s emails and that’s how they care. - No growth opportunities at all. - You cannot negotiate your salary until April of each year. So if you start to work make sure you start in the first half of the year. Or else, you will be almost 2 years in a role and no salary negotiation is possible - They not pay you well in relation to new hires for the same role and the current market for your position. Nope, they don’t care, you will get a document that states no negotiation is possible even though you are forced to train a new team almost for free …. - I quit, and all I got was an exit survey. No human reached out to me. - They think they are very cool and HR is not even called HR. Making it incredibly complicated to talk to someone to know what is the quitting process or anything else. - You even have to get their equipment back to the HQ as they don’t provide you an easy way to pick it up. But surely you would get charged if you don’t give it back. - The fact they have great benefits in their ends it’s like it compensates from listening to their employees.

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Lightspeed Response
3y
Hello, thank you for taking the time to share your review here on Glassdoor. What you have described is not at all the experience we want for our employees. We take this review seriously and to be able to address this we need more information. If you are open to it please reach out to our confidential email at people@lightspeedhq.com so that we can ensure that other employees do not have a similar experience. Thank you for all of the contributions you made during your time at Lightspeed and we hope to hear from you directly soon.
1.0
Jan 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Some talented people working here, good benefits and pay

Cons

The leadership at this company lacks direction and constantly changes their mind, indicating their inexperience and short-sightedness, this starts from the top. Nepotism is rampant too, as managers who are not favored by executives are let go. The recent shift in focus from supporting small merchants to only catering to larger businesses shows their prioritization of profits over customer and employee satisfaction. Despite claiming to be innovative, their product is subpar and light years behind competitors. If all of this does not suggest a failure in leadership, I don’t know what does.

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Lightspeed Response
3y
Hello, thank you for taking the time to share your review and your perspective. If you are open to it please reach out to our confidential email at people@lightspeedhq.com so that we can pinpoint specific teams if nepotism is a concern as this is absolutely not the experience we want for our employees - we're aiming for a world-class employee experience. We believe we have a world-class product and are continuing to invest in its development, we'd really welcome specific feedback on our product if you'd like to bring that forward. We welcome ideas and discussion. Thank you for all of the contributions you made during your time at Lightspeed! We hope to hear from you directly soon and it goes without saying we wish you all the best.
Viewing 556 - 558 of 1,075 Reviews

Glassdoor has 1,211 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.