Immature Leadership - Lacking Vision, Nepotism, Changes every minute - Anonymous employee Lightspeed Employee Review

1.0
Jan 30, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some talented people working here, good benefits and pay

Cons

The leadership at this company lacks direction and constantly changes their mind, indicating their inexperience and short-sightedness, this starts from the top. Nepotism is rampant too, as managers who are not favored by executives are let go. The recent shift in focus from supporting small merchants to only catering to larger businesses shows their prioritization of profits over customer and employee satisfaction. Despite claiming to be innovative, their product is subpar and light years behind competitors. If all of this does not suggest a failure in leadership, I don’t know what does.

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Lightspeed Response
3y
Hello, thank you for taking the time to share your review and your perspective. If you are open to it please reach out to our confidential email at people@lightspeedhq.com so that we can pinpoint specific teams if nepotism is a concern as this is absolutely not the experience we want for our employees - we're aiming for a world-class employee experience. We believe we have a world-class product and are continuing to invest in its development, we'd really welcome specific feedback on our product if you'd like to bring that forward. We welcome ideas and discussion. Thank you for all of the contributions you made during your time at Lightspeed! We hope to hear from you directly soon and it goes without saying we wish you all the best.

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5.0
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Pros

nice atmosphere and understanding people

Cons

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3.0
Nov 10, 2025
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Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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