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      Lightspeed

      Engaged Employer

      Lightspeed reviews

      3.5

      61% would recommend to a friend

      (1,075 total reviews)
      avatar

      Dax Dasilva

      76% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.4

      Career opportunities

      3.1

      Senior management

      Lightspeed has an employee rating of 3.5 out of 5 stars, based on 1,075 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lightspeed employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      4.0
      Mar 12, 2024

      Great tech company

      Risk underwriter
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great tech company to work, WHF 2 months work from abroad Decent pay Management are good

      Cons

      some departments don't have the same level of clarity for promotion

      avatar
      Lightspeed Response
      2y
      Hi, thanks for your review and the impact you are making at Lightspeed. Thanks for the positive feedback - we strive to ensure our people have great benefits and it's even better when the feedback on management is good. With regards to clarity around promotions, we are in the process of finalizing our Career GPS (our career growth framework) across all business units and this should provide you with greater clarity around how individuals can work to build their skills towards promotions. Thanks again
      3.0
      Mar 11, 2024

      Sales company under construction

      Partner manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good vibes and lots of efforts for the teamspirit.

      Cons

      Lots of pressure (sales), plenty of unknowns and last minute changes.

      avatar
      Lightspeed Response
      2y
      Hi, thanks for your review and the impact you made during your time at Lightspeed. It's great to hear that you enjoyed the company culture - we have some amazing people working at Lightspeed who bring great energy and team spirit each and every day. With regards to pressure, we don’t shy away from being a high performing sales culture however thank you for sharing your feedback with regards to unknowns and last minute changes - it's good to be aware of this so we can ensure our people have a good employee experience. Thanks again for this review and we wish you all the best with your future endeavours.
      1.0
      Mar 10, 2024

      Unfortunately it's all about quantity over quality

      Tech support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Kitchen, Good product. Great international clientele. Other departments may be good.

      Cons

      Tech support is all about closing as many tickets as quickly as possible without regard for quality and resolutions. The employees who cared the least about clients and were good at feigning ignorance and getting their calls hung up quickly (which would only result in the clients not actually having their issues resolved and having to call back) were those who were praised the most and given the bonuses and promotions..

      avatar
      Lightspeed Response
      2y
      Hi, thanks for your review and the impact you made during your time at Lightspeed. We are pleased to hear that you felt we had a strong product and global client base and found collaborating across other departments to be good. With regards to customer service and tickets, this is a concern, one which we will look into. If there is any further information or detail you’d like to provide, we encourage you to reach out to our confidential email, people@lightspeedhq.com. Thanks again
      Viewing 361 - 363 of 1,075 Reviews
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      ReviewsLightspeed reviews

      Glassdoor has 1,211 Lightspeed reviews submitted anonymously by Lightspeed employees. Read employee reviews and ratings on Glassdoor to decide if Lightspeed is right for you.