Indeed reviews

SLT does not care about their employees, there is no accountability. There is no communication between departments. Essentially, product teams come up with products or tests, and basically do whatever they want without checking how it will impact other teams. Then CS/Sales are left scrambling to figure things out when clients complain. Products are always breaking, and rarely get fixed correctly if at all. The products have gotten so complicated that even employees don't know how things work, it's basically like tricking clients into spending more money because nobody understands the pricing. Policies are changed to force employees to have to sponsor their jobs, when previously they could do so for free. I worked at Indeed for 7 years before taking voluntary severance after their first round of layoffs. I worked in both CS and Product Support, as an individual contributor, Team Lead, and Manager. I witnessed the company decline in real time. It started off as one that truly cared about their mission of helping people get jobs. However, over the years the focus abruptly shifted to trying to monetize everything possible, introducing products before they are ready, and the business losing money by not listen to CS on what employers want/need from the product. There is a huge disparity between how CS and Sales are treated and compensated. This leads toward animosity as CS does the bulk of the work to maintain client relationships and are not compensated to reflect that. Some CS teams are allowed to work remotely, while most are forced to work a hybrid schedule in-office twice/week. The CEO regularly holds Q&A's where he sounds exasperated and annoyed to answer any question. Legitimate concerns are dismissed and ignored. If an employee leaves a "spicy" question (ie: uncomfortable question with actual stats and is well-phrased), they are spoken to by their manager about professionalism. You are not allowed to ask questions anonymously. There have been countless internal changes that don't make sense and then have to be reverted once Senior Leadership realizes that their direct reports were right all along. Bonus structure has changed for non-revenue generating teams, LTIPs have changed and gotten more complicated, annual merit increases are reduced and offered months later than in previous years. I will be amazed if they stay in business another five years.

I wouldn't wish the experience I had on anybody. There is a lot of politics that is making working at Indeed toxic. My team and I were constantly bombarded with last minute changes & requests that were becoming impossible to manage. We weren't involved in any of the planning discussions - things were dumped on us and we were told to make it all work within really tight timeframes. Aligned with my manager I pushed back on this in once. What happened next was beyond believe - My manager hung me out to try and didn't back me - I was put on a 1 month PIP as I 'wasn't supporting the business' - My PIP was extended for a further two months for no reason at all. During this period my manager didn't meet with me once to discuss the PIP - One week before the PIP was due to end I was told I have passed and I would be getting an extra bonus for having a great quarter - Then I was told I failed and I'd be put on a second 1 month PIP - no reason given and HR testifying in my PIP review. - A person in my team had also raised a false allocation against me. Why? I was holding that person accountable to their work and no proof was found to support the claim. No apologies, nothing resolved so this person spread lies to my team about me. When I reported this to HR, again zero support. - I had a 75 page document that was going to do a lot of damage to a lot of people, and legally I was advised I had a very strong case based on the evidence for abuse & discrimination against me. I have no idea how some people, who do nothing are in the roles they are in. Heads of departments within EMEA - these are literally people you wouldn't trust to butter a slice of bread!!!