HubSpot reviews

3.4

54% would recommend to a friend

(4,160 total reviews)
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Yamini Rangan

64% approve of CEO

49% positive business outlook

HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,160 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Mar 15, 2016

Always Be Learning

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall, the people and culture make HubSpot such an amazing place to work. I've worked at a previous tech company with a similar feel but what puts HubSpot above that is the enormous amount of autonomy and training that you get. Senior management is also 100x more approachable! No egos whatsoever At HubSpot, there is always something new to learn and you won't get bored here

Cons

The opportunity to move across global offices is still limited but I'm sure that will come as the company continues to grow.

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HubSpot Response
10y
I couldn't agree more that that people here make all the difference--I'm also really excited to hear that we are following through on our promise to keep the H for Humble in HEART--it's a tough one to navigate as we scale, so we need to stay vigilant about it overall. Most importantly, thanks for being part of such an incredible marketing team--you guys are literally writing the playbook for a next generation of inbound marketing, so I'm super grateful for your contributions and for your review. -Katie
2.0
Mar 12, 2016
Recommend
CEO approval
Business Outlook

Pros

Great product and they practice their culture code well in their HQ. Great coworkers in HQ and If you join their new team, they will treat you really well during your new hire training..

Cons

For a company that heavily prides itself on culture, humility and transparency, none of these were brought onto their Singapore office. 1) You will be told to ask for help when needed, but you will then be shamed for needing help You will ALWAYS be told to "ask for help or questions" and that you would be provided support, but when an employee bravely asked for help on things they were not certain on to help them in their role, is it "support" to be shamed by the management for not knowing it? Shamed and belittled for voicing out, by the same people that were hired to lead and support the team? 2) Even if you hadn't applied for the job but they had reached out to you, they will interview you, look at your CV, offer you the role after several rounds of interviews and hire you. Then they will tell you you are "inexperienced to work with them" Is it good leadership to constantly tell an employee repeatedly that they are "very inexperience and it is clear that they need to face more of different situations for them to get the experience" but then not providing them the support? If they had thought of an employee as inexperienced, why would they hire the person in the first place, and then only give them 3 months to prove to be exceptional in the role? Additionally, don't be surprised if they also belittle you by saying that your "English and Communication skills are very poor". These comments come from the same people who hired you. Your confidence will be chipped away daily. 3) If you are a local with expertise in the region, they will hire you as a "local face" and also to be someone who can help the company find a middle ground between the local business culture and their American practices. But once you're hired, don't expect the management to want to listen to your feedback. During my tenure, the local/expat Management were adamant of having a "we have tried, tested and proven results for these in the US & Aus, Hence, it would work in the Asia region and you should just follow what is told" mentality. Is this really how you want to Solve For The Customer? 4) Want to know what your progress is like and where you stand in the company? Don't bother asking the management. They will tell you things to deceive you so you would trust them, and then next thing you know, they're done with you. Transparency level = Opaque 5) Your understanding of your jobscope & skill sets needed, your global co-workers in the same roleas understanding, and the local management's expectations of your role will be extremely misaligned. So be quite prepared to be confused and "inexperienced". 6) Understand the features of the products but need more help with explaining them more succinctly? You can ask for help with fellow co-workers and even request for some time to do product training. But don't be surprised that as per Point #1, you will be shamed by the management for being transparent about the help you need and they will spin a story telling other employees that you do not know even the bare minimum. Yet somehow, you passed your New Hire Training. 7) If the company is done with you and you resign on the same day, they will pay you to leave immediately, treat you like a criminal, humiliate you by saying you are not allowed back in the office to pack their own things, like a Bank's retrenchment. 8) For a company that prides themselves on hearing feedback, when an exit interview was requested, it was immediately refused. It required me to go up to the upper management before I was provided one. These were only the few out of many bad experiences I've had with the company; more specifically, the management here in Singapore. It is fine that the company felt that I was not a good fit, but it was absolutely uncalled for to treat someone with such hostility and humiliation. It has left an extremely bad taste in my mouth, and also for the current employees to see how I was mistreated. SUMMARY: My whole time with the company since I returned from their New Hire Training in Boston was handled extremely poorly. Let's just say that for a company who prides themselves on a "great culture (code)" and a "no-jerk" policy, they did not carry that over from their HQ to their other offices (in this case, Singapore).

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HubSpot Response
10y
So sorry to hear we let you down--I'm talking to our Singapore team about how we can understand this feedback better and address areas we need to improve. .Our goal is always to deliver a remarkable experience worldwide, so it saddens me to hear we fell short here in any way--thank you for the feedback. -Katie
5.0
Mar 10, 2016
Recommend
CEO approval
Business Outlook

Pros

There are a lot of modern technologies being used here, and lots of people that are very knowledgeable to learn from. There's minimal overhead in the develop-test-release cycle. Career growth is something that's actively discussed between managers and team members. Company culture is something that's at the forefront of people's minds; people want to make this a great place to work.

Cons

Due to the autonomy given to teams, things can sometimes seem disorganized, or the same problem may be solved two different ways by two different teams.

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HubSpot Response
10y
This is a super thoughtful review, thanks for sharing it--I love that you said people want to make this a great place to work because it's hard to explain to folks just how many leaders here are focused on making it great, and how much all of our employees care about getting it right, so I'm glad to hear you feel that. I agree with you that autonomy can sometimes lead to some overlap and frustration--it's a really hard problem to tackle, so I welcome ideas on how we can do it better as we scale if you want to chat in person. Either way, thank you for helping build a product and a company we can all be proud of--we are lucky to have you as part of our team. -Katie
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