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      HubSpot

      Engaged Employer

      HubSpot reviews

      3.4

      55% would recommend to a friend

      (4,165 total reviews)
      avatar

      Yamini Rangan

      64% approve of CEO

      48% positive business outlook

      Ratings by category

      3.8

      Diversity & inclusion

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Culture & values

      3.2

      Career opportunities

      3.0

      Senior management

      HubSpot has an employee rating of 3.4 out of 5 stars, based on 4,165 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HubSpot employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      4K reviews
      5.0
      Feb 17, 2017

      A Company That Cares

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have only been working at HubSpot for four months but I could not be more pleased. It is extremely evident that this company cares about the well being and success of its employees. Yesterday, for instance, I had a customer address me with extremely hurtful and inappropriate language. Shortly after the call, I was contacted by a fellow colleague who assured me that I did absolutely nothing wrong and that she would be following up with the customer to explain to him that he cannot treat HubSpot employees with such disrespect. If you end up deciding to work at HubSpot you will constantly have a team of amazing and talented individuals to stand up for you and guide you to success. Other Pros: *I am constantly learning new and amazing things about the inbound marketing space. *Unlimited Vacation & Sick Days *AMAZING co-workers *Room for advancement *The negative customer interaction that I chatted about above is extremely rare. I would say 95% of my customer interactions are extremely positive and rewarding.

      Cons

      I have not experienced any cons.

      avatar
      HubSpot Response
      9y
      First things first, I'm sorry you had that experience with a customer. I agree our customers and partners are by and large amazing, but I'm sorry you had a negative experience with one, particularly given that it was hurtful in nature. I am, however, delighted to hear that your colleagues were there to support you when you needed it, and that you know you have a deep bench of people (myself included) here to help you and support you through your career growth. Thank you for helping our Portsmouth team grow and for the review, hope to see you the next time I visit! Cheers, Katie
      5.0
      Feb 14, 2017

      Jaded, But Thankful

      Senior implementation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a great and unparalleled culture. In fact, one of the main reasons why people come to the office is to be with their peers and everyone is an expert at something. The open work environment is great for collaborating and it's easy to speak and chat with someone for almost anything - work related or otherwise. The folks here give a damn about their job and it's a wonder why most everyone is very successful at their jobs and stay to advance, or move on to better things.

      Cons

      The hustle and grind. It's fine to have a busy work day but for some positions, it's unreasonable to 'solve for the customer' for every customer each and every day. Some positions tout 'having the flexibility to control and manage your day' when it's simply not true with customers demanding more and more when you only have so much to give on a daily basis. Some positions are better off than others; there's 'unbalance' between various services positions that brings one's fully booked, back-to-back day into question against someone else with 'nothing to do.' Something like that tends to decrease morale, doubt whatever fairness there is in the office, and isn't helpful to customers.

      avatar
      HubSpot Response
      9y
      Apologies for the delay in getting back to you, and thank you for the review and for helping onboard our customers--I think the IS team has one of the most critical roles in our company, so thank you for your hard work and for your feedback. I don't like that you feel jaded from the grind of HubSpot, and that you are feeling the impact of packed days and schedules with customers. It's totally fine for folks to feel the inertia of working hard and high expectations, but I don't want that to cross the line into burnout and exhaustion. I'll chat with Redbord about how we can more proactively address the issue on the IS team--thanks for flagging it and for growing your career at HubSpot, I'm very grateful we have folks like you on our team. -Katie
      4.0
      Feb 12, 2017

      Great Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing co-workers, vibrant and innovative culture, career growth opportunities and management invested in growth

      Cons

      Work life balance turns into more of a work life blend.

      avatar
      HubSpot Response
      9y
      Thanks for the review and for helping our prospects grow. Totally fair push on being in touch with what's happening on the floor-that came through in the ENPS feedback too so I'll be sure to follow up with sales leadership to ensure your feedback is heard on that particularly axis. Appreciate the feedback, thanks for taking the time to share it! -Katie
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