The most important thing to realize is that Express is a franchise company, so each office is independently owned.
Pros
You can have a good or bad experience working at Express depending on what office you work for because they are individually owned and operated. I have had the pleasure of working for a great owner here in Tennessee. The training programs that are available through corporate are great. There are a lot of opportunities for advancement...for the right person. You have to realize that every position in the office is somewhat sales related. The Front Office Coordinator has to "sell" by being pleasant over the phone and in person and offering excellent customer service. The staffing consultants have to "sell" by making telephone sales calls to current clients and prospects. The outside sales team of course have to sell by making cold calls all over the territory. Our owner makes this easy for us because he pays us a great base salary plus a standard monthly bonus based on productivity plus spot incentives for weekly or monthly goals. I can't speak for other offices but our office rocks!
Cons
Because each office is indepently owned and operated you do not have the great benefits that you would get with a larger agency.