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Enterprise Mobility

Engaged Employer

Enterprise Mobility reviews

3.0

28% would recommend to a friend

(19,299 total reviews)
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Chrissy Taylor

31% approve of CEO

37% positive business outlook

Enterprise Mobility has an employee rating of 3.0 out of 5 stars, based on 19,299 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Enterprise Mobility employee rating is in line with the average (within 1 standard deviation) for employers within the Transport & Logistik industry (3.5 stars).

Reviews by job title

19K reviews
2.0
Jul 5, 2012
Recommend
CEO approval
Business Outlook

Pros

1. you'll always have a job..but...see cons 2. plenty of opportunity to move up to manager..but...see cons 3. If you perform well there are events to recognize you...but...see cons 4. salaried...but... i would only recommend this job to ppl who just need a paycheck...but have a plan B

Cons

1. - if you follow what your managers, area managers tell you to do...oh and stay above the Matrix "Bar". 2. -.Mainly because everyone keeps quitting and no one wants their manager's 60-70hr responsibilities 3. - In 12mths I earned top 3 status awards....only the first lunch was good, the second was stale cold pasta..the 3rd i didn't even get because I was out on workers comp from getting hit & injured (another con of the job is driving everywhere) ...they didn't even mail my award...or get well basket for that matter... 4. - Low salary from trainee to manager, however when you become a manager you get commission...so now is the added ridiculous amount of pressure your mgr is putting on you to sell a bunch of additional insurance, up-sell to bigger cars, gas, roadside service etc to customers.. .and the clients are shocked as to why their $29.99/day car bill for the 2-day weekend is near $300...most of their money is not from car rental but from addtl sales tactics...creates unethical competition and ppl find ways to manipulate sales...coworkers smile in your face but will steal your customer who they know is loaded and will BUY everything -No work life balance - only 1 day off, 2 occasionally, average week 45-50, holidays 50-60 no bonuses for achieving sales goals, only managers get bonus also- lots of jobs are in the retail branch but if you want a cushion office corporate job...you can forget about it! it will take 5-10 yrs for those positions to open up there are many other cons but Im getting upset just writing the few I listed so in a nut shell the car injury and LACK of any concern for my well being...NO ONE from my branch contacted me to see how I was doing, IF I was even OK...that was the last straw...

1.0
Mar 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Before I start with the many Cons, it is only fair to point out the pro's of working for Enterprise. First and foremost, if you have a successful Branch Manager when you start, you will find that you will learn the fundamental aspects of running a profitable business, along with the mentality to push through tough times and develop a rather Entrepreneurial spirit. In turn this will make you more autonomous and less likely to want to be spoon fed later in life with whatever career you move onto. Like wise the initial training in sales aspects is good, if that is ultimately the direction you would like your career to head into.

Cons

Now, on the other hand Enterprise sell the green dream that this is a Graduate Scheme when in fact, the first alarm bells should ring that they will take someone with a degree from "ANY" discipline. I do not see somebody with an Art History degree thriving in a primarily aggressive, sales focused business. The reason for this is as follows: - Long Hours ~ You will absolutely work a MINIMUM of 50 hours per week, with an almost certain guarantee to surpass this into the high 70+ hours. Of course this is all on a Salaried contract with no overtime paid unless you work more than 200+ hours in a working month. Say goodbye to your family, friends, girlfriend and the ability to socialize in any aspect whatsoever. Once you work out the salary / hours it easily makes this position considerably under minimum wage. I have also seen various Assistant Managers promoted and earn less money than if they stayed where they were. - Glorified Taxi Driver ~ A good percentage of your time will be spent picking customers up and dropping them home, often unable to do this to allocated times due to how busy the office would generally be. Add to the fact that the majority of car hire customers have a multiple objects up certain orifices kinds of attitudes, mean that your under minimum wage job comes with a juicy side of verbal and sometimes physical abuse. I have also witnessed overworked and tired employees crash vehicles with customers in on ride backs, not a very good slogan of "We'll pick you up" if your employees are struggling to keep their eyes open and may kill your "Valued" *cough* fleeceable *cough* customers! - "Sales" ~ This leads me onto the rather dubious area of sales within Enterprise. The real kicker here is that Enterprise actually fail to make profit on just the rental of vehicles and instead must sell "Additional" insurance policies to customers that are designed purely to scare them into reducing an eye watering excess of £1000 for each individual piece of damage on a return vehicle. Most customers have become wise to this now though and buy yearly excess policies through third parties for about £50 a year.... compared to the £12 PER DAY from Enterprise. Talk about a hard sell.... - Cleaning Cars ~ Not much to say about this but quite simply you will be cleaning cars in Smart business wear, rain or shine, snow and freezing cold. This is because you are constantly let down by your car valets from Eastern Europe, fresh off the boat through a third party company that don't seem worried about a valid Passport or actual driving license... - "We don't have any cars"... ~ Through what I can only presume is divine wisdom, Area Managers seem to think that when you are already 10 vehicles short for the next 2 hours, you are able to take on more bookings through the rental system that never says no... until the customer comes to collect their vehicle from your understaffed branch and the best you can offer them for the next 3 hours is a glass of water and a piggy back.

1.0
May 3, 2011
Recommend
CEO approval
Business Outlook

Pros

The opportunity to drive a wide variety of cars (mostly inferior cars such as Chevy Aveo, Malibu, Ford Fusion, Honda Civic, etc, etc). Will never forget your experience at Enterprise and will be grateful for having any other job in the future. Will attain a clear understanding of the car rental business works.

Cons

From the very first moment that I was introduced to Enterprise Rent-A-Car, I could feel that something just was not right. My first interview was with a recruiter that made so many promises for a position that offered so little in paper. The recruiter gave me her "ERAC Story" and how she persevered and made it to her "well rewarding" and "great" position even though her suit had a large hole and her button down shirt had a stain which stood out more than her shadiness and lack of eye contact throughout the interview. My second interview was with the Area Manager. This guy pretended to be Jack Taylor himself by his demeanor. He was really passionate about his "achievements" over the past 15 years which only in the last 2 he finally reached his dream position of Area Manager. He told me that he was living like a celebrity and showed me the keys to his car (a Ford Expedition) which was a car provided to him by Enterprise Rent-A-Car aka a "rental". He said that his salary was much more than all his friends by this point in his career (a measly $50,000 on average?). I left the interview dumbfounded as to how people can pride themselves on so little "accomplishments" after 15 years and expect to have MT candidates jump out of their seats. My final interview was the Regional Manager who was a complete clown in the sense that he made me wait 3 hours (the interview was scheduled for 2:00pm and we started at 5:00pm). His excuse was that he was extremely busy even though there were rarely any customers in the branch while I waited for him. He was obviously trying to make himself feel more important than what he really was, in order to impress me or something but if he only knew that he showed his incompetence and lack of leadership while I was watching him being "busy" in the office (he was sitting in front of a computer eating pizza and talking on the phone. I should have walked out of the place at this point but I was desperate for some money and did not have much going at the time (I should have just walked over to the McDonalds across the street and applied for a position there. At least they don't lie to all of their potential employees and don't behave like pretentious ignoranuses. I would have also saved money in destroyed suits and shoes from washing cars and would have earned my money doing an honest job). I had a two day "branch observation" event in which I was suppose to just follow my "Branch Buddy" around and learn about what a Management Trainee does. In reality, I was worked from 6:30am - 7:30pm both of those days. I was driving cars, doing pick ups, checking people into cars, and even doing returns. There was no "observation", they just put me straight to work. My first impression of Enterprise was a really sad and gloomy one. Everyone in the branch seemed ready to quit, which most did from what I have heard. This should have been another moment in which I should have just walked out the door and never return but I decided to give it a chance and go to training. Training was probably the best part of working at Enterprise and that is due to the fact that I was actually treated like a human being and not like a monkey by management. I worked for Enterprise Rent-A-Car for roughly 2 months and have thanked God for all the opportunities that have followed afterwards (I was contacted by 3 firms and all 3 offered me 30,000 to 45,000 dollars more in pay in comparison to what I was currently making...30,000). Now, I have a real job in which there is an actual career to be made and I am applying what I studied in college. I am being compensated more than what an area manager makes after 15 years..which is pretty pathetic on Enterprise Rent-A-Car's part. To all those considering this position, please DO NOT TAKE IT!! There are so many things you can do in the meantime, continue to apply for real jobs that are going to offer you a career, better your resume, spend time with your family, perhaps pursue your graduate studies, and anything else that can come to your mind. If you are truly worried about money, just pick up a part-time job as a waiter, cashier, or as a teller. Don't be another Enterprise Rent-A-Car story like I and so many others.

Viewing 28 - 30 of 19,299 Reviews

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