Working here feels reminiscent of a sweatshop environment, with prolonged working hours and an unrelenting workload. The company's focus leans heavily toward profit, aligning with the American model, often leading to the premature launch of products like Lightspeed payments, which customers are then expected to pay for despite the lacks of important features. Those who bear the brunt of customers frustration are the frontline support, AMs & CSMs (teams that experience the highest churn, which noone seems to notice). The managers often lack clear answers about processes and product features, adding to the frustration. You'll find yourself handling the workload meant for two people while receiving compensation below the market average. Let's not even start on the favoritism issue. There are no concrete structures in place for promotions or raises, only on paper. If you're in favor with the management, rules don't seem to apply to you and you will get raises & promotions in no time. Meanwhile, those who aren't favored, would be skipped over despite their performance. This company is a joke, consider joining only if you are starting out in your career & want to gain some experience, and if you have no other choice. Otherwise, there are far better workplaces in NZ & Australia.
