Good people, bad company - Mid Market Support Specialist Lightspeed Employee Review

3.0
Feb 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Some teams/individuals have a lot of respect for mental health and work life balance Some very cool people work here Still kind of "startup" like so lots of opportunities to try new roles

Cons

Values: The focus is on sales and profit rather than creating a good product. Bugs were left unattended in favour of releasing new products. Salary: On the low end. They did not match my new offer when I got a new job Leadership: there is very a much a "family" mentality here (in a bad way).

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Lightspeed Response
3y
Hi there, thanks for taking the time to review here on Glassdoor. We're really happy to hear your "Pros" of benefits, work-life balance, our people and the career opportunities. We believe that we have a world class product and are continuing to invest in its development. With respect to your overall concerns, we really welcome your feedback and perspective. If you wish to give any further specific feedback you'd be most welcome to write via our confidential people@lightspeedhq.com address. Thank you for all of the contributions you made while you were with Lightspeed and we wish you all the best.

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business Outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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