Stock value first, employees second, customers last - Anonymous employee Lightspeed Employee Review

4.0
Nov 12, 2021
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall I really enjoyed my time working at Lightspeed. - Employees receive great benefits (car, fuel, sport benefit, stock options etc.). - If diversity is important to you, Lightspeed is the best. - Most of the colleagues are great to work with. - Pre-covid the company parties were absolutely amazing.

Cons

Since their IPO Lightspeed is experiencing some severe (possibly fatal) growing pains. Here are some of the symptoms in no particular order: - Complete chaos of acquisitions: most of them seem to happen to bump up the customer count and do not improve the product line-up. - Product listens mostly to the board, which on their turn mostly look at what the competition is doing. There is a complete lack of real innovation or understanding of the customer. - A lot of managers grew from within the company and have no real management background. Loyalty to the company gets too easily rewarded with a leadership role, resulting in a lot of underperforming and/or burnout managers. - The easier it is for upper management to find you on a world map, the more attention your region will get. Both on a product level as on an office level. (As you can expect, Ghent is not so lucky).

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business Outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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