Too much turnover in sales, management has zero trust - Anonymous employee Lightspeed Employee Review

1.0
May 29, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing really. They pretend to care, and be cool but it is typical new age, tech cliche. "Work hard, play hard" like thousands of other companies. They are not a family, their office is not conducive to doing good work and they don't want you to grow.

Cons

Sales teams pressure each other to work 12hour days for literally no reason. If someone leaves after 8-9h days then the boss will sabotage them by giving their leads to other people so they miss their targets and are either fired or forced to work 12h a day to get them off their back. It is illegal to not pay people to work more than 40h a week, check the Quebec labour act. Every person doing this can go to the Normes de travail and report Lightspeed and they will force them to pay overtime.

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Lightspeed Response
8y
Thank you for your candid review. We recognize that there are areas where we have room for improvement. As a high-growth sales organization, we can’t always control the amount of work that needs to be done at Lightspeed to drive continued success. We invest in our employees by offering additional training, internal career progression, and a wide range of benefits, as well as generous performance-based compensation in quota-carrying roles. To be successful in any sales role, you might need to stretch the typical punch-clock mindset to reach or surpass your own targets. You’ll be glad to know that we have implemented new initiatives for work/life balance. We will continue to brainstorm new ways of rewarding employees as we grow.

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5.0
Nov 25, 2024
Recommend
CEO approval
Business Outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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