Good benefits and remote flexibility, but challenging sales culture - Sales Development Representative (SDR) Lightspeed Employee Review

2.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

- Competitive benefits package including RSUs and RRSP matching, which is a nice long-term incentive. - Remote-friendly environment, allowing flexibility in where you work. - Strong brand recognition in the POS and hospitality space, which can help with prospect conversations. - Good entry point into SaaS sales for those looking to build outbound sales skills. - Exposure to a high-volume outbound environment that can help develop persistence and sales discipline. - Some teams have supportive colleagues who are willing to share tips and help new reps ramp.

Cons

- Commission structure includes decelerators, meaning reps paid below quota attainment when under 80% of target. - Perceived favoritism in lead routing depending on relationships with management. - SDR role requires very high outbound activity, including early morning outreach across multiple channels (calls, SMS, email). - Social culture heavily centered around company parties and alcohol, which may not appeal to everyone. - High volume outreach expectations (calls, SMS, email) can feel repetitive, transactional, and be very metrics-driven, sometimes prioritizing activity numbers over meaningful conversations.

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Lightspeed Response
1mo
Hi there, thanks for taking the time to leave such a detailed review. It is great to hear that you found our benefits package competitive and appreciated the remote flexibility we offer. We are also glad that you found value in the brand recognition and the skills you developed within our sales environment. However, we are concerned to hear your feedback regarding the sales culture, we strive to create an inclusive environment where all employees feel included and treated fairly. We take this feedback seriously and if you’d like to discuss these points further, please feel free to reach out to our confidential mailbox at people@lightspeedhq.com. We wish you all the best with your future endeavors.

Explore other reviews about Lightspeed

5.0
Nov 25, 2024
Recommend
CEO approval
Business Outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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