Not what it used to be.... - Anonymous employee Lightspeed Employee Review

2.0
Nov 7, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, great office, great atmosphere

Cons

The company has been cutting their sales people's pay for over 18 months now (yes, every time your quota goes up, this is effectively a pay cut). Unreasonable quota increases (40% increase in 60 days), quotas that change every single month for the past 24 months, expectations that increase out of nowhere and with no good reason (in the past a 30% close rate was considered incredible - all of a sudden one day they decided 41% was the new norm without any actual reasoning). This company has gone against every core value they currently preach, which were the exact core values that made them the best place to work 4-6 years ago. It is a completely different company, in a negative way. Barely recognizable.

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Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review and for sharing your honest perspective. It’s great to hear that you value the people, office, and atmosphere at Lightspeed. However, the concerns you’ve raised are not the experience we want for our people. We take feedback like this seriously, and we encourage you to share any further details confidentially via our People team at people@lightspeedhq.com or with your People Business Partner. Thank you for taking the time to provide such detailed feedback.

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5.0
Nov 25, 2024
Recommend
CEO approval
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Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
Nov 10, 2025
Recommend
CEO approval
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Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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