Believe the hype - Support Engineer HubSpot Employee Review

5.0
Dec 12, 2015
Recommend
CEO approval
Business Outlook

Pros

- culture is amazing - career growth is strong and opportunities are very common

Cons

- VERY fast paced environment, which can make for a bad experience if you want to sit back and take your time or have a long learning curve

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HubSpot Response
10y
Thank you so much for taking the time to write a review and for helping making our support team globally so incredible--support is SUCH a core part of our market differentiation, so having employees like you makes a huge difference for our customers is something I'm grateful for every day. If you have any additional ideas on how we can improve, send them my way, in the meantime, thank you for all you do to make DubSpot and Support remarkable.

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Cons

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2.0
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Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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