Great company - Customer Support Specialist HubSpot Employee Review

5.0
May 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Takes care of employees the same way they do customers. Good benefits.

Cons

Not much to be honest. A lot of work maybe, but that is compensated by the way they care for employees with burnout prevention, international week of rest and more.

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HubSpot Response
4y
Thanks for being part of our Customer Support org and for the callout on how we care for employees--we really do! I love that you noted we take care of our employees just as we do our customers-that's #goals for us, so I'm super happy when we achieve one. Appreciate you and all you do! -Katie

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5.0
Jun 1, 2026
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CEO approval
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Pros

this company had great benefits

Cons

no cons that I can think of

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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