The Rate of Growth and Learning at HubSpot is Unmatchable - Customer Service Manager HubSpot Employee Review

5.0
Apr 24, 2017
Recommend
CEO approval
Business Outlook

Pros

HubSpot is a fast pace, challenging, and energetic place to work. The aspect I like best is that you get out of out HubSpot what you put into it. You are given autonomy regardless of your tenure which makes the rate of learning unmatchable.

Cons

You have to be all in. If you are not, you won't move up.

avatar
HubSpot Response
9y
This review delighted me to no end--I love that you focused on learning and growth, and that you're pushing us to keep investing there, we are working really hard on it. On services, you're likely to see more programming focused on emerging leaders along with an increased menu of additional leadership and management opportunities for the company (such as Fellows, Master Classes, etc) so I hope we make you proud with our investment and payoff. Thanks for your hard work to support our customers, I deeply appreciate your hard work and your focus on learning here. Sincerely, Katie

Explore other reviews about HubSpot

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

15
See reviews by: Helpful|Rating|Date|All